Comfort Advisor

At Sierra Air Conditioning, Heating & Plumbing , we've built a reputation as one of Southern Nevada's most trusted residential HVAC and plumbing companies by delivering exceptional customer service, quality workmanship, and home comfort solutions for thousands of homeowners throughout the Las Vegas Valley.

We're looking for a Comfort Advisor who is passionate about helping homeowners, building lasting relationships, and providing customized HVAC comfort solutions that improve comfort, efficiency, and peace of mind.

This role is critical to our success—you'll serve as a trusted advisor, educating homeowners, recommending the right solutions, and delivering an outstanding customer experience from consultation to close.

If you're driven, customer-focused, and motivated by unlimited earning potential, this is your opportunity to join a high-performing team.

What You'll Get

Compensation & Benefits

Training Pay: $20.00–$25.00 per hour (DOE)

Transition into uncapped performance-based commission

Performance bonuses, incentives & SPIFFs

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Employee Assistance Program

Company-paid Life Insurance

Employee Discounts on Services

Tools & Support

Company vehicle

Company phone & iPad

ServiceTitan software

Company-provided uniforms

Dedicated parts department

Parts runners to keep you productive in the field

Fully stocked warehouse

Marketing-generated leads

On-site training facility with hands-on learning labs

Leadership support and coaching

Growth & Development

Comprehensive in-house sales and HVAC training

Ride-alongs and mentorship

Sales coaching

Leadership development opportunities

Leadership and sales training

Ongoing product and financing education

Personal and professional development resources

Career Growth

Senior Comfort Advisor

Sales Trainer

Sales Manager

Sales Leadership

Operations Leadership

Team & Culture

High-performance, team-oriented culture

Company events and celebrations

Team lunches and recognition programs

Clean, professional work environment

Year-round career stability

Strong operational, installation, and marketing support

The Role (What You'll Own)

This is more than selling HVAC systems—it's about helping homeowners make informed decisions that improve their comfort, safety, indoor air quality, and energy efficiency.

You will:

Conduct professional in-home comfort consultations

Evaluate customer needs and recommend customized HVAC solutions

Build trust through education, honesty, and professionalism

Deliver an exceptional customer experience from consultation through installation

Create long-term relationships that generate referrals and repeat business

Key Responsibilities

Sales & Customer Experience

Conduct in-home consultations to evaluate homeowners' comfort needs

Recommend HVAC systems, indoor air quality products, and comfort solutions

Educate customers on equipment options, warranties, maintenance plans, and financing

Present financing options and explain available programs

Build trust through honest recommendations and exceptional communication

Deliver a five-star customer experience throughout the sales process

Follow up with customers to ensure satisfaction and answer questions

Generate referrals through exceptional service

Performance & Accountability

Achieve individual sales goals while maintaining company standards

Accurately prepare proposals, estimates, and sales documentation

Maintain organized customer records using ServiceTitan

Manage daily appointments efficiently

Continuously improve through coaching, training, and performance feedback

Standards & Consistency

Represent Sierra Air Conditioning & Plumbing professionally at all times

Maintain product knowledge on HVAC systems, IAQ products, accessories, and financing programs

Follow all company sales processes and procedures

Maintain accurate documentation and customer communication

Uphold company values through honesty, integrity, and professionalism

Team Collaboration

Work closely with Service Technicians, Install Managers, Dispatch, Customer Service, and Operations

Maintain strong communication with leadership and support teams

Assist in achieving departmental and company goals

Promote a positive, collaborative team culture

What We're Looking For

Required Qualifications

21 years of age or older (insurance requirements)

Valid driver's license

Background check and pre-employment drug screen (including marijuana)

Previous sales experience, preferably in HVAC or home services

Strong communication, presentation, and relationship-building skills

Customer-focused with a consultative sales approach

Strong organizational and time management skills

Comfortable using technology, tablets, and CRM software

Ability to manage multiple appointments while maintaining exceptional customer service

Preferred Qualifications

2+ years of Comfort Advisor experience

3+ years of HVAC industry experience

Experience using ServiceTitan

Knowledge of residential HVAC systems

Knowledge of indoor air quality products

Experience presenting financing options

Proven track record of meeting or exceeding sales goals

What Makes Someone Successful

Our top-performing Comfort Advisors are:

Customer-focused

Relationship builders

Excellent communicators

Honest and trustworthy

Self-motivated

Competitive yet team-oriented

Organized and disciplined

Coachable

Driven to continuously improve

Passionate about helping homeowners

Performance Expectations

Success in this role is measured by:

Sales performance

Closing percentage

Average ticket value

Customer satisfaction

Financing utilization