Comfort Advisor

Build Trust. Deliver Solutions. Change Lives.

At Ultimate Heating, Air & Plumbing , we've spent over 20 years building a reputation for exceptional customer service, quality workmanship, and trusted home comfort solutions throughout the Treasure Valley—and we're continuing to grow.

We're looking for a Comfort Advisor who is passionate about helping homeowners, building lasting relationships, and providing customized HVAC solutions that improve comfort, efficiency, and peace of mind.

This role is critical to our success—you'll serve as a trusted advisor, educating homeowners, recommending the right solutions, and delivering an outstanding customer experience from consultation to close.

If you're driven, customer-focused, and motivated by unlimited earning potential, this is your opportunity to join a high-performing team.

What You'll Get

Compensation & Benefits:

Pay: $20.00 - $25.00 per hour during training

Uncapped commission opportunities

Performance bonuses, incentives, and SPIFFs

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off & Paid Holidays

Employee Assistance Program

Life Insurance

Tools & Support:

Company vehicle

Company phone and tablet

ServiceTitan software

Company-provided uniforms

Dedicated parts department

Fully stocked warehouse and field support

Growth & Development:

In-house HVAC training programs

Sales coaching and ride-alongs

Leadership development opportunities

Nexstar Network leadership training

Ongoing product and sales education

Personal and professional development resources

Career Growth:

Senior Comfort Advisor

Sales Trainer

Sales Manager

Retail Sales Leadership

Operations Leadership

Team & Culture:

Strong team environment focused on performance and accountability

Company events, celebrations, and holiday parties

Frequent team meals and recognition events

Professional, clean work environment

Year-round work and career stability

Collaborative marketing and leadership support

The Role (What You'll Own)

This is more than selling HVAC systems—it's about helping homeowners make informed decisions that improve their comfort, safety, and quality of life.

You will:

Conduct professional in-home comfort consultations

Evaluate customer needs and recommend customized HVAC solutions

Build trust through education, honesty, and professionalism

Deliver an exceptional customer experience from consultation through installation

Key Responsibilities

Sales & Customer Experience:

Conduct in-home consultations to evaluate homeowners' comfort needs

Recommend HVAC systems, indoor air quality products, and comfort solutions

Present financing options and explain available programs

Build trust through honest recommendations and exceptional communication

Deliver a five-star customer experience throughout the sales process

Follow up with customers to ensure satisfaction and answer questions

Performance & Accountability:

Achieve individual sales goals while maintaining company standards

Accurately prepare proposals, estimates, and sales documentation

Maintain organized customer records using ServiceTitan

Manage time effectively and maximize appointment opportunities

Continuously improve through coaching, training, and performance feedback

Standards & Consistency:

Represent Ultimate Heating, Air & Plumbing professionally at all times

Maintain product knowledge on HVAC systems, accessories, and financing options

Follow all company sales processes and procedures

Maintain accurate documentation and customer communication

Uphold company values with honesty and integrity

Team Collaboration:

Work closely with Install Managers, Service Technicians, Dispatch, and Customer Service

Communicate effectively with leadership and support teams

Assist in achieving department and company goals

Contribute to a positive, high-performing team culture

What We're Looking For

24+ years old with a valid driver's license and insurable driving record

Ability to pass a background check and pre-employment drug screen (including marijuana)

Previous sales experience, preferably in HVAC or home services

Strong communication, presentation, and relationship-building skills

Customer-focused with a consultative sales approach

Ability to manage multiple appointments and prioritize effectively

Self-motivated with strong organizational and time management skills

Comfortable using technology, tablets, and CRM software

Preferred Qualifications:

2+ years of Comfort Advisor experience

3+ years of HVAC industry experience

Experience using ServiceTitan

Knowledge of residential HVAC systems and indoor air quality products

Experience presenting financing options

Proven track record of meeting or exceeding sales goals

Important:

This is a customer-facing sales position—professionalism, communication, and relationship-building are essential.

You will be expected to provide homeowners with honest recommendations, educate them on available options, and deliver an exceptional customer experience while achieving performance goals.

Success in this role comes from integrity, accountability, consistency, and a genuine desire to help customers.

Experience:

Comfort Advisor: 2+ years (Required)

HVAC Industry: 3+ years (Preferred)

License/Certification:

Valid Driver's License (Required)

Benefits:

401(k)

401(k) Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

Company Vehicle

Company Phone

Tablet/iPad

ServiceTitan Software

Employee Assistance Program

Professional Development Assistance

Nexstar Leadership Training

Tool Purchase Program

Uniform Program

Gas Card

Year-Round Work

Performance Bonuses