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Trimark

Community Manager (Part-time)

Raleigh, North Carolina

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hirly's read of this role

Role family
Marketing
Seniority
Lead / management
Country
US
Work mode
On-site / unstated
First seen by hirly
2 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

We're seeking a thoughtful and detail-oriented Community Manager (Part-time) to help manage our clients' online reputations across review sites and social platforms. This role is responsible for responding to customer reviews and comments with professionalism, empathy, and an on-brand voice. The ideal candidate combines strong customer service instincts with an understanding of digital marketing and wants to learn how reputation management supports a brand's overall performance. This is a hybrid position requiring 30 hours per week, with three days on-site in our Raleigh office.

MANAGE ONLINE REVIEWS AND COMMUNITIES

Respond to customer reviews and comments across Google Business Profile, Trustpilot, ConsumerAffairs, Better Business Bureau, Yelp, and Reddit

Monitor and reply to comments on client social media channels

Write clear, on-brand responses that acknowledge feedback and resolve concerns where possible

Handle negative or sensitive reviews with professionalism and composure

ORGANIZATION & COLLABORATION

Monitor assigned platforms regularly so customers receive timely responses

Follow each client's brand voice and response guidelines

Escalate urgent or complex issues to the appropriate team members

Provide monthly reporting on review/social commentary traffic and customer sentiment

STAY UP-TO-DATE & IN THE KNOW

Flag recurring themes or trends in customer feedback to help inform client strategy

Stay current on review platform policies, features, and best practices

Learn how community and reputation management fit into a broader performance marketing strategy

JOB REQUIREMENTS

BA/BS in Marketing, Communications, Journalism, or other related field

1-2 years of relevant experience

Customer service experience, such as retail, hospitality, or other customer-facing roles

Able to work on-site in our Raleigh office three days per week

Strong writing skills with a sharp eye for tone, grammar, and brand voice

Good judgment and composure when responding to frustrated customers

Familiarity with review platforms and online communities, including Reddit

Highly organized, with the ability to manage multiple clients and platforms at once

Original posting on Trimark's site ↗

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