Concierge

Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look. Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look.

POSITION SUMMARY

The concierge position provides a personalized guest service experience, where the anticipation of guests' needs, and expectations are executed promptly. The Concierge is to be instrumental in creating guest experiences and executing service that is second to none. Consistently engage in conversation, relying on a professional disposition and personality.

The concierge position encompasses strong communication and organizational skills, essential problem-resolution skills, and active listening skills for all matters relating to guest concerns and concierge services.

The concierge staff is responsible for the following key areas on ship days: Information Center, Wave Runner Check-in, Pool Cabanas, Double Day Bed loungers, and the Luxury Beach Villas.

DIMENSIONS

• •Must be able to provide quality customer service to cruise guests during ship operation days. Ships calling on the island may have up to 4000 cruise guests.
• •Work in a team environment encompassing other Concierge team members.

NATURE AND SCOPE

The position will report directly to the Concierge Supervisor. The incumbent ensures that the assigned administrative duties are completed in a timely manner. Position requires ability to adjust to changing supervisor directions at a moments’ notice, depending upon the needs of the supervisor or other management. Regularly works under outdoor weather conditions and is routinely exposed to the sun, and extreme heat or cold. Works on uneven and/or slippery or sandy surfaces.

The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in assignments, work areas and schedules.

ESSENTIAL FUNCTIONS INCLUDES BUT NOT LIMITED TO

• •Coordinates guests’ special, out-of-the ordinary requests for island services.
• •Handles guests’ inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests’ total satisfaction.
• •Dissemination of information to the guest
• •Check guests’ in and out of the villas/Cabanas.
• •Maintain and clean Beach Villa, Pool Cabana, and Double Day Bed Loungers (Ensure they are spotless)
• •Document and log all lost and found on the island
• •Clean the information/Front desk and island director’s office
• •Ability to work independently, service-oriented and guest focused
• •Clean and collect garbage from the village area on the island during non-ship days.
• •Rake and pick up all food and or other solid waste particles from around the villas, Pool Cabanas Double loungers and other areas assigned.
• •Wash and remove beach chairs and umbrellas after each ship call.
• •Maintain record of all waivers and necessary Guest Service paperwork
• •Basic computer software skills required.
• •Clearing of the post cards pillar
• •Distribution and collection of Island Locker rental Wrist bands on ship days
• •Collection of activities tickets from the various guess service departments
• •Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employees occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

QUALIFICATIONS

• •A minimum of a High School diploma in Tourism or equivalent
• •Very strong communication, organizational, problem-solving, decision- making and interpersonal skills.
• •Superior customer service and conflict resolution skills.
• •Must be 18yrs and older.
• •Sales Focused
• •Must be able to multi-task.
• •Must be able to retain information.
• •Passionate about meeting and greeting people.
• •Passionate about delivering high-quality, personalized service to guests.
• •Knowledgeable about any location and/or product in the port.
• •Must be knowledgeable about the country’s history, people, and other tourism products.
• •Excellent English skills, (Spanish) are an asset.
• •Flexible and stress resistance, team player, committed.
• •Positive and extravert personality, neat appearance

ATTRIBUTES

Proactive, team player, problem solver.

Passionate about hospitality and customer service driven

Must have a professional appearance and good hygiene

Respect for all co-workers and guests

Pride in your work by creating positive energy, excitement, and fun

Demonstrate positive behaviors, smiling, being polite and courteous

Able to develop a camaraderie with team member

Able to work a flexible schedule

PHYSICAL REQUIREMENTS

While performing the essential functions of this job, all team members are required to stand; walk short distances; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. Positions may require repetitive motion of bending, climbing, going up and down stairs, and being able to lift more than 25 pounds.

Work in all weather conditions

Other work requirements may be necessary and assigned as business.

• EQUAL OPPORTUNITY EMPLOYER
• It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Contact BIHL: Telephone # (501) 521-2500

Malacate Area, Independence Village

Belize C.A.