Consultant, Workforce Management Analytics

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The NF Workforce Management (WFM) Consultant role will support driving future value for NF Businesses. This role provides analytical and technical leadership within the WFM organization, developing forecasting, automation, and optimization solutions that support business units' growth and transformation. This role integrates multiple disciplines to improve forecasting accuracy, workforce efficiency, and customer journeys. By combining technical depth with business insight, the role enables proactive, data-driven decision-making that enhances service performance and operational resilience.

Key Responsibilities:

Work Volume and Capacity Forecasting

o Create, maintain, and continuously improve scalable models predicting operational volumes across business lines.

o Compare multiple models for optimal effectiveness.

o Maintain forecast accuracy and reliability.

o Own analytical data solutions including automated dashboards and model-health alerts for leadership visibility.

Capacity Modeling SME

o Utilize forecasted workload, employee utilization (schedules, softphone, desktop analytics), attrition, and hiring plans to project net staffing needs.

o Design capacity and scenario-planning models to evaluate operational changes.

o Collaborate with Finance and Operations to translate model outputs into actionable strategic plans.

o Tools: Python, Excel

Operational Scenario Planning .

o Deliver scenario analysis and recommendations to address emerging needs and to improve efficiency and service levels.

o Tools: Python, Excel

Governance, Monitoring & Reporting

o Maintain governance frameworks for model versioning and documentation.

o Generate performance and trend reports for operational and leadership audiences.

o Standardize environment configuration to ensure reproducibility and compliance.

o Tools: Python, Excel, Power BI, Email Automation

This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location(s):

1000 Yard Street Grandview Ohio

Work schedule: 2 days in office, 3 days remote.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

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Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Consultant, you'll act independently or as a member of a team responsible for establishing a common understanding of the business environment in which a project must be defined, designed, created, deployed, used and supported. You will participate in major process modeling, analysis and design efforts providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and impactful business transformation plans.

Job Description

Key Responsibilities:

Partners with senior leaders to transform their businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and duplications.

Demonstrates expertise in leading business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align solutions with business strategies and direction. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans.

Serves as process management contributor and consultant between business customers and systems area for development and implementation of business processes and procedures. Responsible for communicating to customers, management and external sources.

Identifies critical elements of a business process that need to be managed. Defines criteria of performance success. Reports performance in a cohesive manner.

As a team member, participates in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Provides significant contribution in executing business unit level change.

Conducts and leads training of customers on business, technological, societal and environmental trends to support strategies for improving business performance.

Facilitates evaluation and research of new and existing products, procedures and/or workflow needs associated with business systems for the company. Evaluates new technological developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements.

Develops compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with current operating model and/or desired target state operating models.

May provide direction, training and guidance for less experienced staff. May assign responsibility for tasks, sets clear objectives and monitors progress and results. May monitors project schedules and costs. May develops project plans, work breakdown structures and desired outcomes for overall solution delivery.

Performs other responsibilities as assigned.

Reporting Relationships: Reports to Director. This is an individual contributor role and does not have direct reports; may have opportunity to lead projects or teams.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information, business, mathematics or related field desired. Graduate studies are preferred.

Experience: Eight plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives. Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration. In-depth experience with process redesign methods and tools. Three years of experience in project management is preferred.

Knowledge, Abilities and Skills : Demonstrated knowledge of standards, methodologies and frameworks, business process management and technology. Sound knowledge of a variety of tools, concepts and techniques. Understanding of new technologies and developments in the technology industry. Detailed knowledge of the system development life cycle. Knowledge of project management concepts and techniques are required. Thorough knowledge of facilitation, performance management, organizational design and managing organization change. Ability to lead large or sophisticated projects. Effective communication skills and ability to deal with ambiguity.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Extended work hours may be required based on workload. May require occasional travel.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or r