Course Scheduling & Student Success Systems Specialist

POSITION

Course Scheduling & Student Success Systems Specialist

DEPARTMENT

Registrar’s Office

REPORT TO

Registrar & Associate Provost of Student Success

POSITION TYPE

Full-time

MATERNITY COVER

This is fixed-term starting as soon as possible and continuing through March 31, 2028, with the possibility to extend depending on the returning date of the post- holder.

WORK HOURS

37.5 hours per week (9:00–17:30, Monday through Friday)

LOCATION

City Campus (Sangen-jaya station)

* Commuting primarily to City Campus with regular travel to Hillside Center (Mizonokuchi station). Primary work location is subject to change based on work volume, contents, and seasonal needs.

*Hybrid-remote flexibility after initial training period available

VISA REQUIREMENT

Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.

SALARY & BENEFITS

Commensurate with experience.

Eleven (11) days paid vacation in the first year, increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, and retirement payment system.

OVERVIEW OF POSITION

The Course Scheduling & Student Success Systems Specialist plays a key role in supporting student success through academic scheduling and student success technology. This position supports the development and maintenance of the undergraduate course schedule while contributing to the continuous improvement of Slate and related student success systems.

The position is divided approximately equally between course scheduling and student success systems administration, requiring strong analytical skills, technical aptitude, attention to detail, and collaborative problem-solving.

Working collaboratively with Academic Affairs, Academic Advising, faculty, Information Technology, and other campus partners, the coordinator supports undergraduate course scheduling while developing and maintaining Slate forms, communications, workflows, and reports that enhance the student experience from enrollment through graduation. The position also analyzes data, tests new functionality, and identifies opportunities to improve administrative efficiency through technology. Examples of potential projects include:

PRIMARY RESPONSIBILITIES

Course Scheduling (Approximately 50%)

Draft and edit the Undergraduate course schedule in collaboration with the Provost, academic chairs, and faculty, in accordance with Main Campus requirements

Assign classrooms for courses, with sensitivity to course modality, class size, technology needs, and course type (lecture, lab, etc.) using 25Live, TUJ’s event scheduling software

Audit the Undergraduate course schedule once the class offerings are published, and process and facilitate all changes in Banner and on the web

Analyze past course offerings and enrollment; provide projections and recommendations for course offerings in future semesters

Provide data to faculty and staff regarding updated class schedules, classroom assignments, and enrollments, to support their operations

Student Success Systems (Approximately 50%)

Develop and maintain Slate forms, portals, communications, workflows, and reports

Support the implementation of new and continuing student success processes within Slate

Test new functionality and troubleshoot issues as they arise

Assist with data imports, validation, and quality assurance

Provide training for campus users

Identify opportunities to automate and improve workflows that support student success initiatives and enhance the student experience

QUALIFICATIONS & EXPERIENCE:

Bachelor's degree or higher

2 to 3 years of experience in higher education administration, academic operations, student information systems, CRM systems, or a related field

Strong analytical, organizational, and problem-solving skills

Demonstrated ability to accurately enter, review, and maintain complex data in administrative systems

Excellent organizational skills with the ability to manage multiple priorities while maintaining a high degree of accuracy

Technical aptitude and willingness to learn and effectively use enterprise software systems

Flexible, collaborative, and resourceful

Professional proficiency in English, including excellent written and verbal communication skills

PREFERRED QUALIFICATIONS AND EXPERIENCE:

Experience working in higher education, preferably in a registrar's office, academic affairs, academic advising, enrollment management, or student services.

Familiarity with student information systems (SIS) and customer relationship management (CRM) platforms, such as Banner and Slate

Familiarity with 25Live or similar classroom and event scheduling software is beneficial

Demonstrated ability to learn and implement new technologies or enterprise software

Experience developing or maintaining online forms, workflows, automated communications, reports, or other technology-enabled processes

Experience with data analysis, reporting, and quality assurance

Demonstrated ability to coordinate cross-functional or interdepartmental initiatives

Knowledge of U.S. higher education systems

APPLICATION PROCESS :

Review of applications will begin immediately. Desired start date is December 1, 2026 or shortly thereafter.

Required application materials to be submitted:

A cover letter highlighting relevant experience and what appeals to you about the position,

A resume or curriculum vitae,

A list of two references with contact information.

Only those applicants who make it past the initial review will be contacted.

Temple University, Japan Campus is committed to equal employment, and to increase diversity and inclusivity in both its community and curricula. All qualified applicants shall have full and equal consideration for employment. The university does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. Candidates who can contribute to the institution's goals are strongly encouraged to apply.