Credit and Collections Coordinator I

Job Summary

Performs routine credit and collections activities while supporting customer account management and repayment processes. Applies working knowledge of established procedures to resolve straightforward issues and maintain account accuracy. Operates with moderate supervision while developing functional expertise.

Job Responsibilities:

• •To minimize overdue balances and aging in line with the RELX Global Credit Policy, Terms, Conditions and Procedures.
• •To set up and maintain a good professional relationship with Customers.
• •To adhere to the processes set out by the Credit Policy and to minimize risk of loss through delinquent customers.
• •To support Customer Services, Sales and Accounts Receivables Department to solve customer queries in order to minimize outstanding errors and disputes on the sales ledgers. Support the escalations from the team calls/emails.
• •To make sure all reports are generate on time and with accurate information.
• •To keep the team updated with any relevant information about the process and activities.
• •To coordinate trainings and new assignments for the team.
• •To conduct regular huddles with the team using the VM Boards.
• •To assure all shared inboxes are attended in a timely manner.
• •To control the flow of calls making sure we maintain a low rate of abandonment calls.
• •To coordinate with the team to make sure they meet the deadlines in a monthly basis.

Qualifications

• •Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• •With at least 6 months relevant work experience
• •Strong attention to detail and accuracy.
• •Excellent communication and stakeholder management skills.
• •Ability to manage multiple tasks and meet deadlines.
• •Problem-solving and analytical mindset
• •Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.







 We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .