Customer Care Specialist - Italian Market

Join our Movement and Champion Restaurant Culture! 💚

• At TheFork we believe that the best things in life happen around the table.
• As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

• Proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
• If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

What you will do:

Answer B2C and B2B customer requests via phone, email, and chat

Listen carefully and understand each customer’s needs

Find the best solution, provide clear and accurate information, and ensure a positive customer experience

Handle questions, issues, and complaints with professionalism and empathy

Follow up on customer requests when needed

Work independently while knowing when to ask for support

Collaborate with other teams when additional support is required

Who you are:

You Must Meet These Critical Qualifications

Based in Barcelona

C2 level of Italian and fluent in English. Speaking more languages is always welcome!

A high level of communication skills

Care about customer needs and always try to make their experience unique and satisfactory

Knowledge in CRM tools

Experienced in a customer support environment

You are someone who:

Loves helping people and genuinely cares about the customer experience

Is friendly, positive, and empathetic

Has excellent communication skills, both written and verbal

Is autonomous, proactive, and solution-oriented, and brings a “can-do” attitude and always looks for a solution

Can stay calm and professional when dealing with challenging situations

Is comfortable managing several requests and priorities

Pays attention to detail and is a team player who can also work independently

What we offer you:

😄 An awesome team

🏠 A permanent contract

⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary and bonus

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

⏳ A program dedicated to helping you have the best work/life balance

🏥 Health insurance fully covered by the company

👩‍🦽 Life & Disability Insurance at no cost to the employee

🍴 Amazing offices with dining, a coffee point on each floor, and leisure area

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.

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