Microsoft Corporation

Customer Experience Engineer II

Bangalore, Karnataka, India

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hirly's read of this role

Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 8 Oct 2026

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the posting

Overview The Security Customer Experience Engineer is a highly customer-connected engineering role within Microsoft Security, focused on the Microsoft Defender portfolio. This role carries end-to-end ownership of high-impact, mission-critical customer escalations, ensuring not only timely resolution but also sustained customer confidence during complex and sensitive situations. Beyond resolving incidents, the engineer plays a strategic role in strengthening product reliability and supportabilit…

Original posting on Microsoft Corporation's site ↗

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