Customer Operations Specialist

Description

The Customer Operations & Commercialization Specialist plays an integral role in supporting Arcadia Beverage’s day-to-day customer operations and commercialization activities. This position helps ensure seamless customer experience through accurate, timely, and responsive service while supporting cross-functional efforts to support the successful commercialization of new products, reformulations, and packaging changes as needed. The Specialist also contributes to product portfolio optimization and continuous improvement initiatives that enhance operational efficiency and support business objectives as needed. This position is based in Arden, NC, and reports to the Customer Operations & Commercialization Manager.

What We Do:

Arcadia is a people-first organization. We exist to care for each other through our actions and values, and to share that with everyone we encounter.

Arcadia Beverage has over 80 years of beverage co-packing experience, and we are a pasteurized cold fill scale contract packager of non-alcoholic / non-carbonated beverages for major retailers and food service distributors.

Our Core Values:

• •Care Deeply
• •Respect & Support the Whole Person
• •Grow & Learn Every Day
• •Celebrate & Have Fun
• •Do What We Say We’re Going to Do

Requirements

What You’ll Do:

Customer Operations & Customer Relationships

• •Support day-to-day Customer Operations activities and customer relationships by providing responsive service, ensuring accurate order execution, and assisting with the resolution of customer issues and escalations.
• •Coordinate daily order management activities, including order entry, EDI exceptions, customer portals, reporting, freight, full-truckload and pickup requirements, and nonstandard production requests. Communicate order status and schedule changes to customers and internal stakeholders.
• •Help maintain KPIs, SOPs, and backup processes to promote consistent customer service.
• •Order fulfillment: Proactively monitor customer orders through fulfillment, identify potential service disruptions, and coordinate with Planning, Production, Warehousing, and Logistics to support on-time, accurate delivery.
• •Customer issue resolution: Assist with investigating customer service issues, coordinating corrective actions, and following through to resolution while identifying opportunities to prevent recurrence.

Commercialization

• •Support the commercialization of new programs, products, reformulations, and packaging changes, and launch readiness activities as needed.
• •Assist with ensuring product specification setup, E21 setup, and required approvals are completed prior to launch. Participate in post-launch reviews to help identify opportunities for improvement.

How Success Is Measured:

• •Customer service: order accuracy, responsiveness, issue resolution, and fewer recurring service issues.
• •Launches and portfolio: support timely product launches, successful first production runs, effective cross-functional handoffs, and completion of assigned SKU reviews and portfolio activities.

What We’re Looking For:

• •Experience in customer operations/account management and commercialization/product management preferred.
• •Experience working on cross-functional projects and customers, amid changing priorities; food, beverage, or CPG experience preferred.
• •Highly organized, self-motivated, ownership-minded, proactive communicator with sound judgment, strong follow-through, and the ability to influence without formal authority.
• •Proficiency with Excel, ERP systems, and project-tracking tools.

The Perks:

• •Generous PTO & Holidays
• •401(k) plan available with employer match
• •Comprehensive Medical/Dental/Vision Insurance
• •Company-funded Direct Primary Care
• •Life & Disability Insurance
• •Professional development opportunities

The Interview Process:

• •Initial phone screen with our human resources department
• •Second phone screen with the Hiring Manager
• •On-site interview to tour the facility and meet the team
• •Offer

Ready to Join Us?

If you’re ready to lead with passion and innovation in the dynamic world of beverages, we can’t wait to meet you and see how you can make a significant impact on Arcadia Beverage! Apply now to be part of our refreshing journey.

https://www.arcadiabev.com/careers