NextGen Ventures

Customer Service Representative

Monterrey, MX

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hirly's read of this role

Seniority: Mid level
Country: MX
Work mode: On-site / unstated
First seen by hirly: 3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

The Customer Service Representative is the first point of contact for our customers providing helpful, timely, and friendly support across multiple channels. We are looking of dedicated, empathetic and enthusiastic professionals with great communication skills and a passion for helping others.

What You’ll Do

Respond promptly to customer inquiries via email and live chat

Provide accurate information about our products and services

Assist customers with troubleshooting and resolve issues effectively

Document customer interactions and maintain detailed records in our system

Collaborate with the team to improve service and customer satisfaction

Follow company procedures while delivering high-quality support

What You Bring

Experience in customer service, call center, or office environments (preferred)

A client-first mindset with excellent verbal and written communication skills

Strong English proficiency ... work is conducted in written and spoken English

Proficiency with computer systems and data entry

Why Join Us?

Make a meaningful impact by supporting our customers and contributing to a positive team environment. We value initiative, professionalism, and a commitment to service excellence.

Job Type: Full-time

Expected hours: No less than 40 per week

Flexible scheduling options

Day Shift

Night Shift

Overnight Shift

This position is onsite at our Monterrey, MX .

Original posting on NextGen Ventures's site ↗

Listed on hirly, a job board. hirly is not the employer: NextGen Ventures is hiring for this role.

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