Customer Service Representative (Spanish/NB) - Monterrey

Description

Handle customer calls and provide solutions to their questions and issues related to the service, offering friendly, clear, and efficient assistance.

Main Responsibilities

• •Answer customer calls and resolve their questions.
• •Check and provide information about the available balance.
• •Provide support when the service experiences an issue while the customer is using it.
• •Guide customers on how to use and operate the service.
• •Identify the customer’s situation and provide a solution according to established procedures.
• •Record information from each call in the system.
• •Follow up on or escalate cases that require additional assistance.
• •Maintain friendly, empathetic customer service focused on resolving the customer’s needs.

What We Offer

• •Competitive salary.
• •Legally required benefits.
• •Additional benefits beyond those required by law.
• •Paid training.
• •Opportunities for career growth.
• •Excellent work environment.

Benefits

• •Sick days
• •Company parking
• •Flexible schedules
• •Option for a permanent/indefinite contract
• •Employee referral program
• •Grocery/food vouchers

Work Location: On-site / In-person employment

Requirements

Requirements

• •High school diploma completed.
• •Experience in customer service or a call center (preferred).
• •Strong Spanish verbal communication skills and good communication abilities.
• •Basic computer skills.
• •Service-oriented attitude and friendly manner.
• •Ability to resolve customer questions and situations.
• •Availability to work the established schedule.