Freudenberg

Customer Service Specialist (f/m/d)

Zwingenberg

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hirly's read of this role

Seniority: Mid level
Country: DE
Work mode: On-site / unstated
First seen by hirly: 16 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Working at Freudenberg: We will wow your world!

Responsibilities:

Order processing, delivery and invoicing using SAP ERP

Monitoring of order processing

Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea

Understanding export and customs documents

Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance

Recording and processing complaints and returns in the SAP C4C system (CRM)

Accompanying documents for occasional national & international parcel shipments

Project collaboration

Qualifications:

Completed commercial training with experience in customer service

Knowledge of ERP/SAP desirable, CRM and MS Office

Basic knowledge of customs and export control

Basic knowledge of the regulations for the transportation of dangerous goods - ADR / IMDG (we offer training courses)

Business fluent in German and good knowledge of English

You have good communication skills in dealing with customers, are motivated, able to work under pressure, flexible, a team player and work carefully

‎ ‎

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

SurTec Deutschland GmbH

Original posting on Freudenberg's site ↗

Listed on hirly, a job board. hirly is not the employer: Freudenberg is hiring for this role.

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