ZoTok

Customer Success / Client Engagement

Hyderabad, India

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 2.6M live jobs from 200,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Title: Customer Success Associate

Location: Hyderabad

Title: Customer Success / Client Engagement

Experience: 0–2 years (Freshers with strong communication skills can apply)

About the Role

Once a client is onboarded and goes live on our platform, the real journey begins — and that’s where YOU come in.

Your role is to help our customers understand the product better, use it more effectively, and get maximum value from it. You’ll be the bridge between our product and our customers, ensuring smooth usage, solving queries, and encouraging adoption of new features.

This is a customer-facing role where communication, patience, and product understanding play a huge role.

What You Will Do

1. Post-Go-Live Support

Handhold clients once they start using the product.

Answer their day-to-day queries through calls, WhatsApp, or email.

Ensure they are comfortable using core features.

2. Drive Product Usage

Track client usage and proactively reach out if usage drops.

Educate clients about features they are not using yet.

Encourage adoption of high-value features that improve their business workflows.

3. Feature Training & Knowledge Sharing

Train clients on new updates and features.

Share best practices and tips to maximize product value.

Conduct refresher sessions for client teams whenever required.

4. Relationship Management

Build strong rapport with distributors, retailers, and brand teams.

Understand their business needs and align product value accordingly.

Identify opportunities to upsell or activate additional modules.

5. Internal Coordination

Work closely with Product, Support, and Customer Success teams.

Share client feedback and recurring issues with internal teams for improvement.

Track adoption metrics and share weekly insights.

What We’re Looking For

Good communication in English & Formal Hindi is mandatory

Strong customer-handling skills.

Ability to explain product features in simple terms.

Curious, patient, and eager to learn.

Basic understanding of SaaS products or billing software/ERP is a plus.

Good with follow-ups and relationship-building.

Comfortable talking to distributors, brands, retailers, and business owners.

Nice to Have

Experience in client servicing, support, or account management.

Exposure to CRM tools or ticketing systems.

Basic understanding of supply chain or general trade workflows.

Why Join Us?

Be part of a fast-growing SaaS company transforming how India buys & sells on WhatsApp.

Work directly with business owners and decision-makers.

Learn product, customer success, sales, and business operations.

Fast growth opportunities for high performers.

Original posting on ZoTok's site ↗

Listed on hirly, a job board. hirly is not the employer: ZoTok is hiring for this role.

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job