Customer Success Executive

About Zotok

ZoTok is a conversational commerce platform that helps Brands, Distributors, and Retailers manage their order-to-cash journey directly on WhatsApp . Our platform enables businesses across General Trade, FMCG, Pharma, and Agri sectors to automate ordering, improve adoption, and drive revenue growth.

Role Overview

As a Customer Success Executive , you will be responsible for taking ownership of customers after sales closure and ensuring a smooth journey from onboarding → go-live → ongoing usage and adoption .

This role sits at the intersection of customers, product, and internal teams , ensuring that customers are set up correctly, trained effectively, and supported throughout their lifecycle on ZoTok.

Key Responsibilities

• •Own the end-to-end onboarding of new customers after sales handover
• •Assist customers in:
• •Setting up WhatsApp Business API (WABA)
• •Creating or configuring Facebook Business Manager (where required)
• •Completing platform configurations and account readiness
• •Coordinate and support integrations such as:
• •Catalog upload and data preparation (with MIS support)
• •ERP / billing system integrations (e.g., Tally, where applicable)
• •Train customers on:
• •Order creation and order management workflows
• •Product features and platform usage
• •Best practices for WhatsApp-based business operations
• •Drive customers to Go-Live , ensuring readiness and smooth launch
• •Act as the primary point of contact for customer queries post go-live
• •Work closely with Product, Tech, and MIS teams to resolve issues and ensure timely support
• •Monitor customer usage, address adoption gaps, and encourage feature usage
• •Ensure customer satisfaction, retention, and ongoing engagement with the platform

Role Level

• •Entry-level roles for freshers with structured onboarding and training
• •Experienced roles aligned to prior SaaS, customer handling, or operational experience
• •Compensation is aligned to role level and experience, with monthly payouts for entry-level roles and annual packages for experienced professionals.

What are we looking for

• •Strong communication skills ( Hindi mandatory ; English/Telugu preferred)
• •Comfort in handling customers and explaining processes clearly
• •Interest in SaaS platforms, supply chain, or business operations
• •Ability to coordinate across teams and manage multiple customer accounts
• •Basic technical understanding and willingness to learn integrations
• •Prior experience in Customer Success, Account Management, ERP/Billing software, CRM, or Support is a plus (not mandatory)

Who This role is Ideal for

• •Candidates who enjoy working closely with customers
• •People who like structured processes and end-to-end ownership
• •Those looking to grow into Account Manager, Senior Customer Success, or Product Adoption roles
• •Freshers who want real exposure to business workflows, not just support tickets

Why Join Zotok

• •Work directly with real businesses and decision-makers
• •Hands-on exposure to onboarding, integrations, and product adoption
• •Strong learning curve across Sales, Product, and Tech
• •Startup culture with high ownership and visibility
• •Clear growth path within Customer Success and Operations

Who This role is ideal for

• •Candidates who enjoy working closely with customers
• •People who like structured processes and end-to-end ownership
• •Those looking to grow into Account Manager, Senior Customer Success, or Product Adoption roles
• •Freshers who want real exposure to business workflows.