hirly
Sign inGet started free

Clera

Customer Success Manager

Cologne

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Clera first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included
Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Role family
Customer support
Seniority
Lead / management
Country
DE
Work mode
On-site / unstated
First seen by hirly
30 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About the Role

Join a customer success team at an AI-powered retail technology company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI shopping tools while gradually growing into ownership of a larger portfolio and key relationships.

What You'll Do

Handle client questions by email and in meetings with a friendly, knowledgeable, solutions-oriented approach.

Help clients use AI chat and voice tools effectively, and configure and maintain settings in product back-end systems.

Adapt your communication and enablement to clients with different levels of technical expertise.

Share structured client feedback and product improvement ideas with the Product team.

Support sales colleagues with product evaluations and scoping proposals for potential upsells.

Monitor account health, identify expansion opportunities, and take on greater ownership of projects and client relationships over time.

What We're Looking For

0 to 2 years of professional experience, including experience in a client-facing support role.

A completed degree in business, business informatics, industrial engineering, or a related field.

Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting.

Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful.

Native-level or C2 German and strong written and spoken English.

A customer-focused, empathetic, proactive communicator who can work in a structured and self-directed way.

Compensation & Benefits

Visa sponsorship is not available.

Location

Hybrid in Cologne, North Rhine-Westphalia, Germany. Remote work from within Germany is also possible.

Original posting on Clera's site ↗

Listed on hirly, a job board. hirly is not the employer: Clera is hiring for this role.

Similar jobs

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job