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Decisity (CITO GmbH)

Customer Success Manager (m/w/d) – Hamburg

Hamburg, Germany

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hirly's read of this role

Role family
Customer support
Seniority
Lead / management
Country
DE
Work mode
On-site / unstated
First seen by hirly
30 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Decisity is an AI-native strategy consulting platform from Hamburg that turns briefs and documents into board-ready strategy decks. You make sure strategy, management and advisory teams get board-ready results from Decisity from their first engagement onward.

  • What you'll do
  • Onboard new customers and set up their first engagements
  • Train users on scoping, document upload and deck review
  • Be the main contact for customer questions and feedback
  • Track usage and help customers expand to more teams
  • Bring customer feedback to the product team
  • What you bring
  • 2+ years in customer success, account management or consulting
  • Comfortable explaining software to senior business users
  • Understanding of strategy or consulting work is a plus
  • Organised and proactive
  • Fluent German and English
  • What we offer
  • Hybrid setup: office in Hamburg plus remote days
  • Work directly with the founder
  • Real ownership in a small, early-stage team
  • An AI-native product and tool stack from day one

About Decisity: https://decisity.com/enNews: https://decisity.com/en/newsCareers at Decisity: https://decisity.com/en/careers

Apply: https://decisity.com/en/careersContact: [email protected]

Original posting on Decisity (CITO GmbH)'s site ↗

Listed on hirly, a job board. hirly is not the employer: Decisity (CITO GmbH) is hiring for this role.

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