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Clera

Customer Success Manager

Berlin

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hirly's read of this role

Role family
Customer support
Seniority
Lead / management
Stated salary
€60,000 – €70,000 per year
Country
DE
Work mode
On-site / unstated
First seen by hirly
10 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About the Role

As the first dedicated customer success hire at a healthtech startup, you will own the end-to-end customer journey for veterinary practices. You will help customers get value from the service while building the processes that support strong relationships and retention.

What You'll Do

Guide customers through onboarding, ongoing support, check-ins, renewals, and expansion.

Handle support tickets and serve as the primary point of contact for veterinary practices.

Conduct regular customer check-in calls in German.

Monitor churn signals and take proactive steps to retain at-risk customers.

Identify and pursue upsell opportunities with existing customers.

Gather and share customer feedback with product and engineering teams.

Create customer success processes, playbooks, and operational automations.

Contribute to customer-facing documentation, FAQs, or training materials.

What We're Looking For

One to four years of experience in a full-time customer success, account management, customer support, or similar customer-facing role.

Native or C2-level German proficiency, with strong written and verbal communication skills in German and English.

Experience managing customer relationships end to end, including support, retention, and expansion conversations.

Ability to identify churn risks, implement retention strategies, automate operational processes, and communicate customer feedback clearly.

Comfort using business software, email tools, and digital organization systems.

Familiarity with SaaS or subscription business models and customer metrics such as churn rate or net revenue retention is helpful.

Practical experience in a veterinary practice or another healthcare setting is helpful.

Compensation & Benefits

Annual salary: €60,000 to €70,000. Visa sponsorship is not available.

Location

On-site in Berlin, Germany.

Original posting on Clera's site ↗

Listed on hirly, a job board. hirly is not the employer: Clera is hiring for this role.

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