CPI Security

Customer Success Representative

Charlotte, North Carolina, United States

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Stated salary: $40,000 – $50,000 per year
Country: US
Work mode: On-site / unstated
First seen by hirly: 4 Nov 2026

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the posting

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Success Representative to join our team in Charlotte, North Carolina! This individual is responsible for ensuring successful onboarding of new customers, fostering positive relationships with our customers and internal teams, and maximizing every installation opportunity for CPI. As a Customer Success Representative, you will play a pivotal role in ensuring customer satisfaction and fostering long-term relationships. This role involves effective communication, problem-solving, and a proactive approach to customer engagement.

What You’ll Do:

Act as the primary point of contact for customer inquiries, concerns, and issues between sale and activation

Support communications from sales representatives and field operations to resolve requests and underwriting questions

Conduct outbound calls to new customers and resolve incoming communications to complete underwriting requirements, verify monitoring data, and facilitate scheduling or rescheduling of installation appointments

Possess working knowledge of all part, pricing and discount information and effectively support customers and sales representatives

Receive inbound calls from field operations to finalize and verify all components of installation requisition and ensure billing accuracy

Communicate with underwriting to facilitate timely approvals for installations

What We’re Looking For:

Demonstrated customer service experience

Empathetic listening skills to understand and relate to customer concerns

Excellent problem solving and time management skills

Maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts

Ability to convey complex information in a clear and concise manner

Must be self-motivated and able to take initiative to complete work in a highly accurate manner, within established timelines, guidelines and standards

What We Offer:

$40,000-$50,000 annual compensation

Engaging and fun company culture that succeeds through diversity.

Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO).

Free monitored security system after 90 days.

On-site gym, cafeteria and coffee bar

Original posting on CPI Security's site ↗

Listed on hirly, a job board. hirly is not the employer: CPI Security is hiring for this role.