Customer Success Specialist

Who are we?

MyPass Global is a multi-award-winning workforce compliance software company. Our cutting-edge technology helps companies in high-stakes industries reduce risk, save up to 70% on back-office costs, and create safer work environments through our digital workforce solutions. As we rapidly expand with offices worldwide, we are seeking the next generation of innovative MyPassers to join us in shaping the future of our industry.

Read more about us here

Position Purpose Statement

The Customer Success Specialist (CSS) ensure a seamless customer onboarding process through proactive communication, problem solving, and collaboration. This role manages a delegated account portfolio to support the Customer Success Managers in delivering day-to-day service to customers — setting up customer portals, mobilising workers, and ensuring customer satisfaction. In the first 90 days, this role is expected to fully ramp on its assigned account portfolio, build working fluency across MyPass's core platform and internal systems, and begin independently managing onboarding, renewals, and retention activity for its owner clients. Longer term, the role manages renewals and retention for long-term success, identifies growth opportunities, cultivates client relationships, and increases platform usage.