Deputy/ Assistant Manager- Sea Cargo Export West India

Responsibility

• •End to shipment handling
• •Enters relevant commercial data into the company’s transport management system (CW1) and ensures the accuracy of documents.
• •Acts as the company’s face towards our customers.
• •Communicates status of shipments and further steps.
• •Collects and shares relevant documents with internal/external stakeholders.
• •Keeps customers proactively informed whenever an unforeseen change occurs.
• •Consults and supports clients in their queries.
• •Collaborates with other internal departments in order to solve client’s
• •Handles customer claims according to corporate procedures.
• •Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company’s continuous improvement process (CIP).
• •When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect.
• •Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures.
• •Organizes shipments from pick-up, customs clearance, loading, dispatch and delivery.
• •Timely and accurate processing of shipments.
• •Handles shipments in compliance with corporate processes, SOPs and management instructions.
• •Is responsible for the accuracy and quality of data submitted to the system.
• •Issues, monitors and collects transport documents.
• •Receives and registers invoices from suppliers.
• •Collects all legally and internally required documents and maintains data in all relevant systems.
• •Issues invoices to clients for handled shipments while respecting corporate invoicing speed regulations.

Conducts retention phone calls to existing clients on a regular basis.