Director, Global Intelligence & Travel Safety

Director, Global Intelligence & Travel Safety

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Director of Intelligence & Travel Safety.

The Director of Intelligence & Travel Safety is responsible for establishing the vision, strategy, and priorities for identifying and assessing threats, delivering actionable intelligence, and protecting employees traveling on behalf of the company. The Director oversees a multidisciplinary team of intelligence and travel risk management professionals and serves as a trusted advisor to senior leaders on geopolitical, security, and travel-related risks. This leader ensures intelligence and travel safety capabilities, anticipates evolving threats, informs business decisions, and operates as integrated components of Capital One’s broader security and risk management strategy.

The Ideal Candidate Should

• •Proactively set the tone and culture for the team by leading with purpose, fostering a culture of psychological safety where every team member can thrive and contribute to our shared mission
• •Own and demonstrate Capital One values and integrate them into both own and team’s work products and communications
• •Lead and motivate high performing teams in a 24/7 operational setting
• •Effectively make complex decisions that have broad impact
• •Draw on experience/knowledge of other business areas to drive strategic analyses and decisions
• •Anticipate and mitigate risks
• •Tailor messages to support specific outcomes; pushing back when appropriate - explaining issues and implications clearly with the appropriate level of urgency and engagement
• •Be open and accessible, building understanding and agreement among diverse groups. Champion and build support for ideas through consensus building.
• •Set objectives independently and effectively manage multiple priorities with some guidance through teams or partners, effectively communicating progress towards results
• •Own group results, skillfully manages projects, and proactively make offers
• •Drive team agenda, ensure all voices are heard, coordinate business resources to meet team goals, build very productive relationships; operate effectively in a matrix environment without solely relying on one's positional or hierarchical authority
• •Guide the department to solve the “right” problems. Delegates appropriately to create leverage; looks within the broader team for expertise or capacity. Be Willing to look at innovative solutions to drive new results; Commit to and act on a decision
• •Possess strong industry influence, and knowledge of physical security principles, incident response best practices, and situational awareness techniques

Key Responsibilities

• •Strategy and Program Leadership: Establish the vision, strategy, priorities, and multi-year roadmap for Intelligence and Travel Safety, ensuring capabilities evolve alongside the organization’s business, threat, and risk environment
• •Intelligence Leadership: Set intelligence priorities and analytic standards that enable timely identification, assessment, and communication of geopolitical, security, and emerging threats that may impact employees, facilities, operations, or business activities
• •Travel Safety Leadership: Provide strategic and tactical oversight of the Travel Safety program, including travel risk frameworks, high-risk travel processes, traveler support, escalation protocols, and response to significant travel-related security events
• •Executive Risk Advisory: Serve as a trusted advisor to senior leaders and key stakeholders, translating complex geopolitical and security developments into clear assessments of business exposure, potential impact, and recommend actions
• •People Leadership: Lead, develop, and inspire Intelligence & Travel Safety leaders and teams. Establish clear expectations, develop talent, and foster a culture of analytical rigor, accountability, collaboration, and continuous improvement
• •Integrated Risk Management: Ensure Intelligence and Travel Safety are effectively integrated with security operations, protective services, crisis management, corporate travel, cyber, external relations & brand, and other risk functions to provide a coordinated view of emerging threats and organizational exposure
• •Crisis & Emerging Threat Response: Provide leadership during significant geopolitical, security, and travel-related events, ensuring timely intelligence, appropriate escalation, informed decision making, and effective coordination across stakeholders
• •Program Governance & Effectiveness: Ensure appropriate governance, controls, metrics, standards, operating routines, and performance measures are established and provide meaningful visibility into program effectiveness and risk
• •Stakeholder Influence: Build strong relationships across the organization and influence decisions by ensuring intelligence and travel risk considerations are incorporated into business planning, operations, crisis response, and strategic decision-making
• •External Partnerships & Capabilities: Maintain strategic relationship with intelligence and travel risk providers, industry peers, government and law enforcements partners, and other external organizations to strengthen organizational awareness and capabilities

Basic Qualifications

• •Bachelor’s Degree or military experience
• •At least 10 years of leadership experience within corporate security, intelligence analysis, geopolitical risk, travel risk management, or combination
• •At least 6 years of people leadership experience
• •At least 3 years of experience briefing corporate executives, boards, government officials or senior executives
• •At least 3 years of experience developing strategy, establishing priorities, and driving execution across complex programs

Preferred Qualifications

• •Master’s degree in Security Studies, Intelligence Studies, Communications, or Business Continuity
• •Experience in intelligence or security within both the public and private sector
• •15+ years of experienc e leadership experience within corporate security, intelligence analysis, geopolitical risk, travel risk management, or combination
• •8+ years of people leadership experience
• •Strong executive communication skills with the ability to communicate complex and sensitive information clearly and concisely
• •Strong demonstrated experience leading teams and developing intelligence professional talent
• •Experience leading corporate or government intelligence or travel risk programs within a large, multi-national organization
• •Experience operating within a highly regulated industry or complex enterprise risk environment
• •Thorough knowledge of the intelligence cycle and how to manage Priority Intelligence Requirements (PIRs) with stakeholders
• •Familiarity with intelligence and risk methodologies, risk assessments, and threat monitoring
• •Familiarity with intelligence and travel risk standards, especially ISO 31030, technology platforms and external service providers
• •Experience in the U.S. Intelligence Community (USIC), military, federal law enforcem