Director, Information Systems

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Job Requisition ID:

2026-02968

Time Type:

Full time

Employee Group:

Staff

Job Category:

IT Infrastructure and Systems

Employment Type:

Permanent

Department:

Information Systems and Technology - Operations

Hiring Range:

$147,688.15 - $184,610.19

• Posting Information:
• This posting is for an existing vacancy.

Internal posting expires Friday October 16th at 11:59 PM

Job Description:

Primary Purpose

The Director, Information Systems, is responsible for planning, design, development, implementation and support of sustainable and secure information system and technology services to the University. The incumbent shares overall responsibility for day-to-day management of IST with the other Directors and the CIO, CISO, CDO, and DCIO. The Director demonstrates campus-wide leadership in the successful deployment, support and evolution of the University’s Information Systems and collaborates on Data infrastructure and EdTech. This includes, but is not limited to, the University’s three ERP systems which serve the Student, HR and Finance functions of the university, Departmental and Campus applications used by units across campus, and the Web Content Management System (WCMS), as well as the university’s data and integration infrastructure and services. The Director is responsible for defining, providing, refining, improving, and modifying the services provided in response to changes in business processes, next-generation technologies, and IST/University priorities. In addition to ownership of system-related relationships across campus on behalf of IST, the Director develops and maintains key relationships across the university to assist with alignment between Academic, Research and Academic Support information systems and initiatives.

Key Accountabilities

Establishes the direction and priorities for the Information Systems group

Serves as an integral member of both IST’s Executive and Management Teams

Participates in the development of the long-term vision and planning for the department

Develops the Information Systems group’s annual plans and priorities, and is a key contributor to the creation and execution on strategic planning for both IST and IT on campus

Leads the intake and successful delivery of information systems projects for IST and is accountable for the creation of related governance bodies for management and oversight of information systems projects (Steering, Management, Operational committees).

Within the Information Systems group, ensures the effective utilization, deployment and development of human and capital resources

Oversees hiring and overall management of the Information Systems group

Deploys staff to meet the goals and objectives of the Information Systems group most appropriately

Coaches, trains, and develops employees to enable their professional development

Gathers and submits budget requests for information systems across campus

Reviews and approves ongoing information system expenses

Approves annual performance plans and conducts regular reviews with direct reports

Core Services of the Information Systems group

Information Systems has primary responsibility for:

○ Building strong collaborative partnerships with all campus units to meet the Information Systems needs of the university

○ Definition, implementation and maintenance of technical and system strategies, including managing the university’s many cloud-based vendors and services

○ Design and implementation of technical solutions to meet business requirements

○ Integrity of applications through defined QA, testing, and vendor management practices

○ Solutions design and consulting support to units across campus

For selected programs and projects, the Director may engage the services of a Project or Program Manager to ensure successful delivery of cross-departmental initiatives.

Applications Implementation and Lifecycle Management

Plays a key leadership role for the university in the information systems pre-acquisition and acquisition processes (including Business Analysis, Requirements gathering, RFI/RFP processes, and contract negotiations)

Maintains a future-oriented outlook for the University’s information systems, staying up-to-date on industry and higher education trends that may impact the University

Implements ERP-level applications (Student, HR, Finance)

Implements campus-scale applications (CEE, Advancement, Research)

Implements department-specific applications (Parking, Bookstore, Athletics, Food, Safety, Campus Wellness, Campus Housing)

Establishes and maintains the official web content management system (WCMS) for the university

Systems Integration

Promotes and implements a modern system-to-system data architecture and integration capability that creates bridges between information systems to better the student and employee experience

Ensures integration with core applications (e.g., Microsoft 365)

Implements connectivity with external partners (e.g., banks, government ministries, etc.)

Infrastructure

Oversees Applications Administration and Database Administration functions for IST

Provides support for, and use of, both on-premises and cloud-based infrastructure platforms

Ensures the requisite production support for campus information systems, including, where necessary, an emergency on-call service for critical information systems

Provides support for, and incorporation of, guiding principles for cybersecurity, data privacy, usability and digital accessibility into all information systems and data platforms

Stakeholder and Vendor Management

Establishes and maintains strong relationships with departmental leadership teams across the University

Builds strong relationships and strategic alliances with external technology partners

With the CIO and DCIO, works collaboratively with senior leaders across campus to be responsible for Information Systems at the University, including all aspects of applications lifecycle management

High degree of vendor management, specifically in contract review and escalations.

Data Provisioning

Provides support for the governance of data and related information from the primary data sources

Supports specific requests and initiatives for information and its analysis

Provides operational support for reporting, integration, conversion, and archival projects related to system implementations

Supports access to datasets which support initiative and strategy of the university

Required Qualifications

Education

University degree or equivalent post-secondary education and/or experience required.

Experience

10-12 years of progressive experience with a proven track record of achievement and success within Information Technology.

Knowledge/Skills/Abilities

Proven ability to match information systems needs with the current and future business issues of the University.

Strong leadership skills essential, with a demonstrated positive track record of leading a cohesive team with common goals and measurable outcomes in a complex IT environment.

Excellent verbal and written communication skills.

Ability to effectively present strategies and plans to senior administration of the university.

Ability to communicate technical concepts to both technical and non-technical audiences.

Demonstrated ability to influence, negotiate, and develop relationships at senior levels and across a wide range of personalities and functions

Strong organizational and proble