Donation Services Coordinator I

Description

Job Title: Donation Services Coordinator I

Department: Hospital Services

Reports to: Manager of Hospital Services

Exemption: Non-Exempt

Location: Covington & New Orleans, Louisiana

Position Summary

The Donation Services Coordinator (DSC I) will ensure timely on-site response, assessment, and

evaluation of potential organ donors, as well as communicating with hospital staff to maintain

opportunity for donation. The DSC I will be responsible for proactive rounding and early identification

of donor referral potential.

Essential Functions

• •Has knowledge of all aspects of LOPA’s organ and tissue referral processes, recovery
• •processes, and procedures, including but not limited to LOPA’s aftercare family support services.
• •Maintains an understanding of LOPA’s clinical triggers and referral criteria. Is able to educate hospital staff on the importance of a timely referral.
• •Provides onsite and remote response to referrals, as defined in LOPA policy and procedure in assigned region.
• •Respond to referrals as defined in LOPA policy and procedure; conduct chart evaluations to assess donation potential and medical suitability.
• •Communication with hospital clinical team to gather information to assess donation potential and medical suitability.
• •Effectively communicates pertinent and time sensitive referral information with appropriate LOPA staff.
• •Is able to identify early family support triggers, when goals of care conversations or brain death exams are planned and notifies appropriate LOPA staff in a timely manner.
• •Is a resource to regional hospitals for all needs related to organ and tissue donation, maintains a consistent presence in assigned regional hospitals as needed, building and strengthening relationships.
• •Accesses the donor registry and prints the registry form when applicable.
• •May support the donor family throughout flag raising, honor walks, and/or DCD OR with family present.
• •Utilizes discretion and sensitivity with respect to the circumstances, views and beliefs of others in all interactions, including but not limited to donor families.

Job Role Expectations

• •Adheres to all current LOPA policies
• •Maintains effective communication with essential departments within the agency: Quality, HR, Education, Development, Finance and Community.
• •Attends required department meetings, educational opportunities and other relevant meetings.
• •Remain current with all required training (in person, Q-Pulse, Absorb) and policy.
• •Maintains usability of all designated EMR access regardless of usage needs.
• •Participates in at least one community or hospital-based event per year.

Role Progression

Potential for DSC II with hospital assignment if the opportunity arises.

Work Environment

• •Possible exposure to communicable diseases, hazardous materials, pharmacological agents with the likelihood of harm if established health precautions are followed.
• •Possible mental and visual fatigue associated with detailed work.
• •This position requires travel as needed.
• •This position has possible exposure to Blood-borne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research.

Physical Demands

• •Remaining in a stationary position, often standing or sitting for prolonged periods.
• •Communicating with others verbally and electronically to exchange information.
• •Considerable time spent walking.
• •Repeating motions that may include the wrists, hands and/or fingers.
• •Use of fine motor skills.
• •Doing work that requires visual acuity.
• •Need for ability to hear.
• •Operating motor vehicles or heavy equipment.
• •Assessing the accuracy, neatness and thoroughness of the work assigned.
• •Sedentary work that primarily involves sitting/standing.
• •Light work that includes moving or lifting objects up to 20 pounds.

Work Hours

• •Full time.
• •Monday-Friday including weekends, nights, and holidays based on regional needs.
• •May be required to work 8 hour or 12-hour shifts0
• •May require call shifts to cover evening, weekend, holidays based on regional staffing needs.

Requirements

Education and Experience

• •Requires strong organizational skills, excellent interpersonal and communication skills, and the flexibility to work odd hours.
• •EMT-P certification or Diploma, associate or bachelor’s degree in nursing or a BS in a medically related field.
• •One to two years related experience and/ or training; or equivalent combination of education and experience.

Knowledge, Skills & Abilities

• •Knowledge of Microsoft Office and Google Suite.
• •Knowledge of medical terminology.
• •Ability to communicate lab values and diagnostic procedures.
• •Ability to effectively present information in one-on-one and small group situations.
• •Excellent interpersonal and communication skills.
• •Ability to concentrate for long periods of time.
• •Ability to deliver effective and professional verbal and written communication.
• •Ability to apply common sense understanding and to solve problems.
• •Ability to be flexible in a dynamic work environment.