Enrollment Services Director I - CA

The Enrollment Services Director I oversees enrollment, academic, and all other operational aspects of a specific campus location(s). This position serves as the University’s on-site representative responsible for identifying and engaging the installation in enrollment and community outreach initiatives.

Position Accountabilities

• •Responsible for the daily administrative operations of the site, including logistical aspects, record- keeping and reporting. Maintain computer labs and classrooms. Ensure administrative records are properly scanned, filed and submit monthly reports as required . Serve as the on-site resource for instructors concerning facility and equipment needs.
• •Serve as a key on-site connector for online and hybrid students affiliated with their campus center , providing localized outreach, guidance, and relationship management throughout the enrollment lifecycle.
• •Meet monthly, quarterly, and annual recruitment goals in order to enroll students. Execute proactive and intentional notifications to students to complete necessary financial aid, registration and confirmation, active-duty military and Veteran’s benefits when applicable, and associated processes to ensure successful enrollment.
• •Collaborate with Parkville admissions, marketing, and enrollment teams to support the recruitment of online students by promoting Park University’s online programs to local military, corporate, and community partners tied to the region.
• •Execute targeted outreach and follow-up strategies to cultivate online prospects, including virtual information sessions, one-to-one consultations, and coordinated communications aligned with Park’s broader enrollment strategy.
• •Support the conversion of online inquiries and applicants by reinforcing program fit, degree pathways, military and employer benefits, and available student support services.
• •Act as a steward for online students connected to the Campus Center by facilitating smooth handoffs between enrollment, academic advising, and student support functions to promote persistence and retention.
• •Provide feedback to University leadership on regional demand, barriers, and opportunities related to online student recruitment and engagement to inform Park’s overall online enrollment strategy.
• •C o lla b o rate with the Ed u cation S e rvices O fficer ( ES O ) or B u il d i n g L a nd l o r d to en s u re a dh e r e n ce to installati o n p o licies and p r o ced u res . B u il d part n ers h i p s with l o cal or g a n izati on s t o s u pport e n r o ll m e n t g rowt h . Assist with n e w s t ud e n t recr u it m e n t efforts. Co o r d i nate with University Relations and Development for site s p ecific ad v e rtisi n g and d egree p r o g ram mar k eting i n itiat iv es. Responsible for the overarching A2E local strategy to foster quality enrollment growth by developing strategic pathways with partnering organizations .
• •D e velop b o t h term and one - y ear c o u rse s ch ed u les in conjunction with Academic Affairs . Ma nag e c l assr o o m assig nm ents . Work closely with t h e Regional Aca d e m ic Direct o r w h er e assig n e d .
• •Meet term and year retention goals for your specific profile of students. Execute regularly scheduled check-ins for each student during progress to degree. Mitigate stop outs relative to Satisfactory Academic Progress, financial/personal distress, low attendance and/or academic performance, or general dissatisfaction by utilizing risk alerts and contacting students in a timely manner .
• •Work with students and appropriate departments to ensure provision of needed support services, such as Academic Support, Career Development, Campus Center Staff, Military and Veteran Student Services, and more. Provide basic information to students and connect students with these resource areas by setting appointments and conducting follow - up check-ins. Ensure students are aware of other services available, such as Counseling Center, Library, computer labs, Academic Advising and more.

Position Requirements:

Bachelor’s d e gr e e in a p pr o p riate field required .

M ini m u m 2 y ears of e x peri e n ce preferred i n op e rati o ns an d m anage m ent . P r ef e r at least 1 y ear of t h at e xp e ri e n ce in h i gh e r e ducati o n.

E x celle n t o ral a n d written comm un icati o n s k ills.

E x ce p ti on al cust o m er ser v ice s k ills . M u st b e a b le to work with a d i v e rse st ud e n t a n d fac u lty p op u lati o n.

Strong c o m pu ter s k ills, proficie n cy with M S Office pr o d u ct s u ite. A b ility t o qu ic k ly learn n e w c o m pu ter s o f t ware progr a m s . S u fficient k nowled g e o f c o m pu ter h ardwar e .

Detail o rie n ted, or g a n ized a n d a b ility to m u l t i-tas k .

Physical Requirements

Must be able to navigate Campus Center locations which may require walking and climbing stairs.

Standing, lifting, carrying and basic use hand tools.

Visual acuity and ability to hear and communicate.

Founded in 1875, Park University is a private, liberal arts university. Park’s flagship campus is located in the Kansas City suburb of Parkville, Missouri, on the bluffs overlooking the Missouri River. We offer an excellent benefits package including health, dental, and life insurance, retirement plan, and tuition-paid undergraduate classes for employees and dependents. Park University is an equal-opportunity employer and encourages applications from women and minorities.

Qualified applicants must upload a resume and cover letter that includes salary requirements.