Event Support Analyst I

Job Summary:

The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries. They handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities:

• •Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
• •Proactively seek out information about each show to be able to provide accurate information to customers
• •Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
• •Ensure all communication, written or verbal is clear, concise, polite and informative
• •Provide ad-hoc support to show teams
• •Take ownership of queries from start to finish
• •Ensure tasks and workload are completed to agreed SLA

Hard/Technical, Soft Skills and Complimentary Skills:

• •Basic skills in using and navigating Salesforce/Helpr/Outlook
• •Basic skills in using and navigating through different show websites
• •Basic skills in using and navigating through different registration tools and ticketing systems
• •Basic skills in using Microsoft Office applications
• •Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)
• •Exhibits core comptencies based on Customer Support function
• •Keen attention to details
• •Strong verbal and written communication skills
• •Experience in back office support for emails and chat
• •Call Taking experience
• •Project Coordination
• •Stakeholder Management

About you

Bachelor's degree

Prior relevant training or related work experience

Able to follow set instructions and processes to complete work

Can perform tasks well without supervision and can apply skills on the job

Working knowledge and skills in event support or customer service

Proactive in seeking out information about each show to provide accurate information to customers

Ability to listen actively and identify customer needs

Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives







 We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .