FC Operations Manager, WW Operations - Field

Amazon is seeking an 3P FC Ops Manager to be based at our Fulfillment Center. The 3P FC Ops Manager will have complete responsibility for Inbound and ICQA services provided by third-party logistics partners within the warehouse environment.

Reporting directly to the FC Site Leader, you will be responsible for ensuring full compliance with the current service agreement. Your role will focus on continuously improving functionality and service levels to exceed productivity goals and deliver on our customer promises, driving the partner to achieve excellence.

• Key job responsibilities
• Lead and manage the Inbound and ICQA departments, ensurin safe, efficient, and high-quality operations across the fulfillment center. Drive inventory strategies and execution to achieve department goals.

• Effectively leverage 3P Site Managers to:
• - Establish clear objectives and metrics for safety, quality, productivity, and customer experience
• - Review the demand and 3P capacity to produce/deliver during the day to meet the overall building objectives
• - Engage to understand operational challenges within the facility
• - Measure performance, provide constructive feedback, and hold leaders accountable for results

Own the FC quality strategy in partnership with the Site Leader, delivering results across IRDR, Gross Adjustments, Dwelling Inventory, and Concessions metrics. Lead root cause deep dives holding Inbound and Outbound teams accountable for defect injection

Analyze complex data to generate actionable insights, collaborate cross-functionally to drive continuous improvement, and contribute to Network-level Vertical Projects. Proactively explore new tools, methodologies, and best practices, embodying Learn and Be Curious in every aspect of the role.

Drive continuous improvement projects in partnership with 3PL providers to optimize operations and enhance productivity, meeting and exceeding business objectives

Network with leaders across the organization to share process improvements, drive operational efficiencies, and identify cost-saving opportunities

Mentor and develop leaders and staff to build organizational capability and ensure long-term success

Basic qualifications

• - Bachelor's degree or equivalent
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• - Speak, write, and read fluently in English
• - Experience in people management

Preferred qualifications

• - Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
• - Experience developing, deploying and managing AI products at scale
• - Experience with performance metrics and process improvement and Lean techniques

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