Workplace Solutions (WPS) Operations Manager – LATAM

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Workplace Solutions (WPS) Operations Manager – LATAM

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

“WPS (workplace solutions) is Haleon’s corporate real estate function, shaping portfolio and workplace decisions and governing how they are executed across offices, R&D and operational environments. We work in close partnership with global support functions (Tech, HR, EHS and Legal) and with specialist service partners to deliver safe, fit‑for‑purpose workplaces and real estate outcomes.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

Role Overview

The Workplace Solutions Operations Manager – LATAM is the WPS operational lead for LATAM, accountable for day-to-day operational oversight of key commercial locations (including designated destination sites), regional supplier operational governance, and tactical stakeholder management across the LATAM workplace portfolio.

As part of Haleon’s evolving operating model, this position sits within the global Workplace Solutions function. The role ensures LATAM delivery is consistent with global WPS standards, governance and service expectations, while partnering closely with LATAM stakeholders to resolve issues quickly and deliver reliable workplace outcomes.

Accountable for safe, compliant and reliable workplace operations across LATAM, including service performance management and operational risk escalation.

Key responsibilities

Operational oversight of LATAM workplaces

• •Act as WPS site lead for priority LATAM commercial locations (“Destination sites”) and provide operational leadership across the LATAM office portfolio.
• •Lead operational cadence for LATAM: site performance reviews, incident/escalation management, and continuous improvement actions with internal partners and service providers.
• •Ensure workplaces operate safely, compliantly and reliably, with clear escalation routes for operational risks and issues.

Supplier operational governance & service performance

• •Provide regional/local supplier operational governance and oversight to ensure service partners deliver against agreed expectations, with issues resolved at pace.
• •Track performance, drive corrective actions, and escalate persistent underperformance through the appropriate WPS governance.

Be the LATAM point of contact for WPS

• •Coordinate LATAM inputs across Finance, Tech, EHS, HR, Security and vendors where workplace delivery or risk requires cross‑functional action.
• •Ensure LATAM operational readiness and local inputs for partner-delivered transactions (e.g., relocations/renewals/flex changes): provide timely, accurate site constraints, operational requirements and stakeholder alignment so central WPS transaction leads can produce robust business cases and approval papers.
• •Maintain discipline on LATAM site and service information quality (critical local documentation, operational risks/issues, service performance data, and site contacts) so decisions are based on accurate, current inputs.
• •Coordinate cross‑pillar execution readiness so decisions translate into executable plans locally: align with Workplace Strategy & Standards. On requirements/ standards, with Data/Governance/ESG on reporting obligations and evidence, and with Operations & Service Performance on delivery and risk escalation.

Translate global standards into consistent local execution

• •Implement WPS global standards and ways of working across LATAM sites; proactively flag where local constraints create material risk or inconsistency.
• •Provide structured feedback into global WPS teams to improve standards, playbooks, processes and governance based on real operational learning.

Stakeholder leadership & governance

Build strong relationships with LATAM Haleon stakeholders to understand business requirements, shape practical options, and position WPS as a trusted partner for workplace operational delivery and service performance.

Please take a copy of the Job Description, as this will not be available post closure of the advert.

When applying for this role, please use the cover letter, the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

Qualifications & Skills:

• •Bachelors – Real Estate, Facility Management, Business, related fields or any Bachelors, combined with relevant experience
• •Preferred Level of Education: Master’s Degree
• •Area of Specialization : Real Estate, Facilities management, Finance, Business or related discipline
• •Location : São Paulo

Minimum Level of Job-Related Experience Required:

• •Significant experience in workplace / facilities operations across multiple sites and countries, including oversight of outsourced service delivery partners and day‑to‑day operational performance.
• •Proven track record in supplier governance: performance management, corrective actions, escalation handling, and continuous improvement of service outcomes.
• •Strong stakeholder management skills with the ability to operate in a matrixed environment (partnering with Finance, Tech, EHS, HR, Security and local leadership) to resolve issues and deliver outcomes
• •Experience establishing and running a disciplined operational cadence (site performance reviews, incident management, action tracking) and using metrics to drive accountability
• •Ability to translate global standards into local execution, managing exceptions transparently and escalating material risks when required
• •Comfort coordinating inputs that support business cases/approvals led by central teams (e.g., ensuring local data, site constraints and operational requirements are accurate and timely), without owning enterprise transaction strategy

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities