Life Sciences Program Manager/Program Executive

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Life Sciences Program Executive

Sao Paulo - Hybrid

• Job Description
• About Salesforce

• Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
• Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

• About the Role
• The Life Sciences Program Executive (PE) is a senior, executive-facing individual contributor (IC) within the Global Life Sciences Acceleration Hub at Salesforce. As an IC, Program Executives hold no direct reports, and yet expertly lead large numbers of our most senior talent across our most complex Life Sciences customer engagements: multi-workstream transformations, strategic accounts, and enterprise implementations where the margin for error is narrow and the consequences of failure are visible at the C-suite.
• The PE is fully allocated to a single flagship Life Sciences transformation program or a set of strategic accounts. They own the end-to-end program P&L, lead the Salesforce project team, run the steering committee, manage the executive customer relationship, manage scope, govern the budget, and surface risk before it becomes an escalation. The ideal candidate brings a deep background in Life Sciences (pharma, biotech, medtech, or related sectors) combined with IT or management consulting delivery experience, leveraging that industry credibility as a strategic advisor to customers, partners, and internal teams across Salesforce.
• Life Sciences Program Executives sit at the helm of AI and Agentforce transformations that accelerate drug commercialization, streamline field engagement, and modernize clinical and commercial operations through intelligent, autonomous agents. They lead cross-functional teams deploying digital workforces that bridge the gap between complex Life Sciences data and actionable business outcomes, driving the next frontier of Life Sciences innovation.
• Their success is defined by what they deliver, what they prevent, and the customer confidence they command.

• Your Impact
• * AI and agentic delivery are embedded in how you work: you actively leverage AI tooling and agentic workflows to optimize how your program teams deliver. You reduce manual overhead, accelerate insight, and model the productivity gains Life Sciences customers are investing in Salesforce to achieve.
• * Engagement success is well-defined and honored: you create the program strategy, management approach, governance, and guide the customer at the executive and program level to align on objectives, outcomes, and KPIs.
• * Customer outcomes are owned with clear accountability: you are the executive-facing delivery contact for your engagement and are responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance, and issue escalation and resolution. You earn trust through consistently accurate forecasting, honest risk communication, and follow-through.
• * The delivery team performs at a higher level because you're in it: you effectively lead, inspire, and uplift Salesforce Professional Services team members, coaching them to perform at a higher level while contributing to the internal processes, artifacts, and methodologies that raise the floor for service delivery across our most strategic Life Sciences accounts. What you learn and implement travels.
• * The full engagement is yours to deliver: you are accountable for overseeing end-to-end service delivery and meeting every contractual commitment. Bid-versus-delivered margin is your financial accountability.
• * Value delivered translates into real adoption and consumption: you drive the transformational changes, especially around AI and agentic capabilities, needed to achieve customers' objectives, informed by deep Life Sciences industry and product expertise. You align IT strategy, governance, processes, and stakeholder decisions to ensure adoption and consumption directly deliver measurable customer impact.
• * Risk is managed before it manages you: you anticipate, mitigate, and manage risk to Salesforce and the customer, taking decisive program action to address risk profiles. You raise signals with a recommended path, not just a problem statement. Surfacing a risk is success; being surprised by one is not.
• * White space becomes pipeline and internal alignment sustains it: you proactively build and expand business relationships which enable Salesforce to support, transform and win business that delivers mutual value, working hand in hand with Sales, Success, Technology and Product, and Support to drive customer adoption initiatives and maintain alignment as One Salesforce.

• Minimum Requirements
• * Demonstrated experience applying AI productivity tools, automation, or agentic workflows within a professional services or program delivery context, with measurable impact on delivery efficiency or customer outcomes
• * 12+ years of professional services or consulting delivery experience, with direct accountability for program execution across financials, risk, scope, and customer outcomes
• * Demonstrated track record leading large, complex programs ($10M+) with measurable outcomes
• * 5+ years of direct Life Sciences industry experience (pharma, biotech, medtech, or related sectors) sufficient to engage credibly at the executive level on commercial, regulatory, and operational priorities
• * 5+ years leading large, cross-functional delivery teams across multiple geographies and workstreams, including third-party system integrators, without positional authority
• * Direct experience managing program financials at the engagement level, including forecasting, revenue control, earned value analysis, and delivered-versus-bid margin
• * End-to-end knowledge of system development, implementation, and operational readiness within Life Sciences environments, including familiarity with regulated industry requirements
• * Proven ability to lead steering committee and executive-level customer relationships, including difficult data-driven conversations around budget, resources, timelines, and outcomes
• * Outstanding executive presence and communication skills, verbal and written, with the ability to tailor messaging across technical, commercial, and regulatory audiences
• * Must be able to operate as a fully billable IC

• Preferred Qualifications
• * Hands-on experience delivering Agentforce or equivalent AI platform implementations at the enterprise level, with the ability to credibly advise Life Sciences customers on agentic transformation
• * Deep knowledge of Life Sciences commercial operations: field engagement, HCP engagement, territory management, sampling, MSL workflows, compliance controls, and data-driven customer insights
• * Experience with Life