Field Compliance Officer - Multiple Sites

SUMMARY

Provides consistent field-level oversight across assigned facilities to ensure compliance with policies, procedures, General Orders, Post Orders, contract requirements, training standards, and established operational requirements. Conducts routine site visits, inspections, and compliance evaluations; identifies deficiencies; provides guidance and support to supervisory personnel; and coordinates corrective actions with the Account Manager. Serves as an intermediary between Account Managers and Site Supervisors to promote consistent implementation of requirements across all assigned locations. Maintains accurate documentation of inspections, compliance evaluations, deficiencies, and corrective actions in accordance with established quality assurance requirements.

SUPERVISORY RESPONSIBILITIES

Provides functional oversight and compliance guidance to supervisory personnel assigned to facilities. Monitors operational performance and compliance across assigned locations and provides management with information regarding the status of posts, personnel, training, documentation, and adherence to requirements. Assists supervisory personnel with corrective actions and follows up on identified deficiencies to support timely remediation. This position does not independently modify or interpret policies or written guidance and works with the CTS, as appropriate, to ensure alignment and consistent implementation.

• COMPETENCY
• To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Oral Communication - Speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment- free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• •Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes
• timely decisions.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• •Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected
• events; adapts to new product introduction, emergent business needs, and business evolution.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal- and detail-oriented.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

Conducts regular site visits to assigned facilities to observe operations and evaluate compliance with policies, procedures, General Orders, Post Orders, contract requirements, and established operational standards.

Performs inspections of posts, Security Officers, documentation, and operational practices to verify compliance with applicable requirements.

Reviews documentation and records to evaluate accuracy, completeness, and adherence to established policies, procedures, and contractual requirements.

Monitors operational performance across locations and identifies deficiencies, inconsistencies, and areas requiring corrective action.

Provides guidance and support to Site Supervisors and other supervisory personnel regarding compliance requirements and established operational practices.

Assists supervisory personnel with the development and implementation of corrective actions in coordination with the Account Manager.

Monitors identified deficiencies and follows up to ensure timely remediation and consistent implementation of corrective actions.

Verifies that required training, employee qualifications, and operational practices are implemented consistently across assigned locations.

Maintains accurate and timely documentation of site inspections, compliance evaluations, identified deficiencies, corrective actions, and follow-up activities.

Communicates compliance concerns, operational deficiencies, and other matters requiring attention to the Account Manager and appropriate management personnel.

Works collaboratively with Account Managers and Site Supervisors to promote consistent application of requirements across all assigned facilities.

Works with the CTS when clarification or alignment regarding policies, procedures, or written guidance is necessary.

Does not independently interpret, modify, or alter policies or written guidance.

Ensures compliance activities and documentation are conducted in accordance with applicable Contractor-provided quality assurance requirements.

Performs other duties and responsibilities as assigned by management.

REQUIRED QUALIFICATIONS

The Field Compliance Officer must have a minimum of three years of experience in law enforcement, armed security operations, or security compliance. Experience conducting inspections, reviewing documentation, and evaluating adherence to policies and procedures is required.

AND an Associate Degree in Criminal Justice, Security Management, Emergency Management, or a related field is preferred but not mandatory when balanced with equivalent experience.

OTHER QUALIFICATIONS

Where applicable:

State Security Officer License;

Certification in the use of weapons

State Armed License if required;

CPR/AED/First Aid Certification may be needed.

Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation

Ability to pass a drug screen and criminal background check.

PSYCHOLOGICAL REQUIREMENTS

Contractor personnel shall undergo and successfully pass a n approved psychological evaluatio