Field Service Engineer (M/F/D)

Job ID: 2368

## That looks good. Your future at FormFactor:

• •Hello future! As part of our large FormFactor family, you will play an active role in shaping current and upcoming technologies.
• •Bye-bye monotony! The challenging, varied tasks in the field of artificial intelligence and infrared applications as well as flat hierarchies offer you a lot of freedom for design and innovation.
• •Your thing. In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle.
• •Just get started. With our New Hire training plan, you will arrive relaxed your new tasks.
• •It's fun. We offer you an attractive remuneration package as well as a share in the company's success.
• •Being human. 30 days of vacation, flexible working hours and home office are our tools for your family and work-life balance.
• •Motivated. Our pleasant, friendly working atmosphere and international collegiality are a real feel-good factor.
• •Progress. Internal training, exchange programs and an open transfer of knowledge open horizons for you.
• •Perspective. As the market leader, we are operating in an incredibly exciting and crisis-proof industry of the future.

Not enough? We would be happy to introduce you to many other benefits in a personal conversation.

## Job Description:

• •Independent execution of preventive & corrective maintenance at the customer's site in the service area EMEA
• •Installation & commissioning of probers and accessories, including final acceptance and release of complete products and assemblies according to test and acceptance regulations
• •Preparation of commissioning protocols and acceptance reports
• •Technical training and instruction of customers
• •Troubleshooting and repair of our probers both as telephone support and at the customer's site
• •Implementation and monitoring of technical escalations
• •Professional customer communication
• •Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to FormFactor guidelines
• •Actively collaborate with other FormFactor departments to ensure continuous improvement of products
• •Regular participation in qualification measures
• •Adherence to all health and safety requirements both internally and during customer service calls

## What you should bring with you:

• •Engineer or technician in the field of electrical engineering, automation technology or similar
• •At least 2-4 years of experience in a similar field of activity is typically required
• •Detail-oriented work and strong problem-solving skills
• •Accuracy, punctuality, good team and interpersonal skills Willingness to travel
• •Good communication skills in German and English both verbally and in writing
• •Good knowledge of common MS Office applications
• •Valid car driving license and willingness to travel required