Field Service Technician

Location:

(SUL) Salt Lake City, UT

Job ID:

R0110001

Date Posted:

2025-10-28

Company Name:

HITACHI GLOBAL AIR POWER US, LLC

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

Job Description:

Job title:

Field Service Technician

Reports to:

Field Service Manager

Location:

West Valley City, UT

Summary of the position:

Provides maintenance and technical support for Sullair products at customer field locations. Considered an expert on all Sullair rotary products and accessories. Must have broad knowledge and experience on competitive rotary products. Installs new products or enhances existing ones; may provide training and best practices for on-site customer personnel. Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepare detailed service reports to document service visits, issues and troubleshooting actions. Logs and tracks maintenance activities. Work with various departments at Sullair to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support Sullair Training Department for customers, distributors, and employees. This position will report directly to the Field Service Manager.

Duties and responsibilities:

Performs any needed service on all Sullair rotary products without supervision

Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products

Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)

On call as scheduled for afterhours customer support

Follow all Environmental Health and Safety policies and procedures

Communicate distributor feedback to Sullair management as Voice of Customer

Drive field concerns to closure in a timely manner

Support goal of service within the Service Department of 95%

Education :

High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)

Associate’s degree a plus

Technical Trade School a plus

Training Requirements

The following training must be completed within 6-9 months of the hire date to satisfy the Field Service Technician tier within the HAC Technician Advancement Program.

Sullair “Certified Technician”

Online

Oil Flooded Basics

Stationary Controllers

Introduction to Control System

Oil Sampling

Introduction to electrical basics

In Person

Oil Flooded stationary

Electrical fundamentals

Sullair

Online

Piping / instrumentation diagrams

Introduction to VSD

Communication and sequencing

In Person

Microprocessor and controls

Variable speed drives

Refrigeration / EPA certified

Compressed air challenge – Level 1

Professional experience:

2-3 years of air compressor commissioning and maintenance experience

Experience with rotary screw Oil Free Compressors a plus

Demonstrated success in technical aptitudes of compressed air systems

Experience with industrial product manufacturing and processes

Strong verbal and written communication skills

Must be able to engage and communicate effectively with all levels of the organization

Strong grasp of Microsoft office required

Ability to read and understand schematics

Ability to work independently or on a team

Key behaviors:

On time to all meetings / appointments / and scheduled engagements

Disciplined and reliable work habits

Dedicated to completion of responsibilities and work safety

Willing to accept responsibilities within a team environment

Direct reports:

N/A

The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Sullair is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.