Front of House Manager (Hospitality Manager)

Topgolf | Frt

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

WHAT WE’RE SEEKING

Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there?

We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care.

If hospitality is more than a job title to you, this is where that shows.

THE ROLE

The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience.

Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first.

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

WHAT YOU WILL DO

Lead the Guest Experience

Set the daily standard for service and hospitality across the front of house

Stay visible on the floor and interact with guests to assess and elevate their experience

Always uphold operating procedures and guest safety and satisfaction standards

Ensure all guest areas are fully staffed and functioning efficiently

Coach and Develop the Team

Supervise front of house team members and coach them in the moment

Drive team member engagement and create a team culture rooted in care and accountability

Support hiring, scheduling, onboarding, and ongoing development

Delegate tasks clearly and follow up to ensure completion

Manage Operations

Execute opening and closing procedures and manage assigned shifts

Use business metrics and guest feedback to drive performance improvements

Maximize revenue and profit within your area of responsibility

Support ordering, inventory management, and facilities needs as assigned

Uphold Standards and Culture

Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

Maintain compliance with all health, safety, and operational standards

Champion a positive, high-energy work environment that reflects the Topgolf brand

CORE COMPETENCIES FOR SUCCESS

Customer Focus | Building strong customer relationships and delivering customer-centric solutions.

Gathers guest satisfaction input on behalf of the team and takes action on findings

Holds Team members accountable for meeting and exceeding guest expectations

Addresses gaps in the team's ability to meet emerging guest needs

Aligns daily operations and team behaviors to create outstanding guest experiences

Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Communicates clear goals, roles, and expectations to all team members

Coaches others on how to deliver best-in-class hospitality

Ensures the team has the right skills and leverages individual strengths

Rewards team efforts and creates a strong sense of team spirit

Drives Results | Consistently achieving results, even under tough circumstances.

Pushes the team to achieve results and maintains focus during high-volume periods

Fosters a sense of urgency for reaching goals and meeting shift objectives

Leverages business metrics to drive performance and maximize profitability

Maintains operational standards even when circumstances are challenging

Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Adjusts communication style and content to suit guests, team members, and leadership

Encourages open, candid communication within the team

Listens actively to guests and team members and responds with clarity

Breaks down communication barriers to keep the operation running smoothly

QUALIFICATIONS

2+ years of restaurant, hotel, or entertainment venue management or supervisory experience

High school diploma or equivalent

Ability to obtain required licenses and certifications for your location

Must be 21 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

Let us be real; this is not your typical desk job! Here is what you will need to do to thrive in this role:

Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying

Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs

Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment

Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather

Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise

Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Sounds like a fit? We cannot wait to meet with you!

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

• ADA
• The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

• EEO Statement
• Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received