General Manager

Description

Locally owned since 1952, Burgermaster is a family-owned restaurant chain specializing in local, grass-fed beef burgers served drive-in style. Burgermaster feels like your neighborhood family-oriented diner, while serving food at speeds comparable with fast food restaurants! We are a growing fast casual restaurant group with a footprint across multiple locations. Our brand is known for its innovative approach to dining, commitment to quality, and a culture that champions growth, learning, and operational excellence. As we continue to expand, we are looking for a General Manager who shares our passion for the restaurant industry and is eager to grow with us.

Role and Responsibilities

• •Assists in managing the hiring and training of restaurant staff.
• •Works with Manager to organize and oversee the staff schedules, including managing callouts to ensure proper coverage.
• •Works with Manager to estimate and manage food, beverage, and labor costs.
• •Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• •Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• •Proactively manage employees by owning development, training, and ensuring a great place to work.
• •Works with Manager to conduct performance evaluations that are timely and constructive.
• •Works with Manager to handle discipline and termination of employees in accordance with restaurant policy.
• •Oversees and conducts daily inspection of food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• •Works with Manager on inventory and purchases food and supplies.
• •Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
• •Proactively works with Executive Team to develop programs to drive revenue growth in the restaurants.
• •Maintains sales records and tracks cash receipts.
• •Prepares and submits reports and other documentation requested by Corporate Leadership.
• •Performs other duties as assigned.

Required Knowledge, Skills, and Abilities

• •Strong supervisory and leadership skills.
• •Excellent interpersonal skills with a focus on customer service.
• •Excellent time management skills.
• •Excellent organizational skills and attention to detail.
• •Familiarity with food handling, safety, and other restaurant guidelines.
• •Proficient with Microsoft Office Suite or related software.
• •Strong oral and written communication, Spanish language a plus.

Education and Experience

• •High school diploma or equivalent required.
• •Previous restaurant experience required; management experience preferred.
• •Successful completion of corporate training program required.

Work Environment

• •Ability to traverse all parts of the restaurant quickly.
• •Prolonged periods sitting at a desk and working on a computer.
• •Must be able to lift 50 pounds at times.
• •Time divided between desk work, working in restaurant, and meetings.
• •Must be comfortable working long hours, including nights and weekends.

Benefits

• •Health
• •Dental
• •Vision
• •Life
• •Vacation
• •Sick Pay
• •Paid meal while on shift
• •401(k)

$87,000 – $100,000 annually plus bonus