Global People Support - People Ops Manager

About the job

Who are we?

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career

About The Team

The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Stripe’s People & Places Operations team will sit within the SDC and is a highly collaborative, cross-functional team that drives key support for the People and Places function. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team

Key Responsibilities

Provide strategic HR leadership to HR Operations. Effectively manage, develop and engage the global team

Ensure an exceptional employee experience by simplifying key processes

Lead and implement HR initiatives and projects which are aligned within HR and Centers of Expertise (COE)

Coordinate and lead key projects for improvement across HR

Identify best practices that can be applied to improve work tasks and processes

Deliver service improvement activity across HR through employing process improvement methodologies and the application of innovative thinking

Promote and lead change

Supports the administration and maintenance of HR systems while driving process and data integrity across the HR landscape

Participate in and/or lead projects aimed at expanding centralization, leverage technology to improve the employee experience, and discover actionable insights and recommend solutions

Responsible for driving process consistency, data integrity and compliance to HR policies, procedures, data privacy, audit controls and regulatory requirements in all HR Service Center activities

Serves as the escalation point for HR Operations guiding the root cause analysis, resolution and communication protocol

Manage the case management system (Ops ticketing system) and team to establish service level agreements

Partner with the HRIS team supporting HR technology upgrades

Develop and maintain team standard operating procedures

Oversees relevant employee data management to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered

Track HR metrics to identify areas for improvement. Develop and implement counter-measures to correct identified misses to goals

Skills

Proficiency in verbal & written communication in English

Good working knowledge of MS Office, MS Outlook; MS Excel. Proficiency is an advantage.

Strong attention to details.

Ability to analyze and identify patterns in large data sets.

Decision making aptitudes based on given guidelines and in ambiguous contexts.

Must be comfortable working with large data sets.

Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner.

Minimum Requirements

Minimum 7+ years of people and operations management experience

Education - Grad/Post Grad in human resources or a related discipline

Desired 12+ years of overall experience

Experience with HR systems such as Workday, Greenhouse, Confluence and Salesforce

Ability to manage multiple projects simultaneously with minimal supervision

Excellent leadership skills, data analytical & presentation skills, Written & Communication skills

Understanding of overall HR lifecycle – Core HR , Benefits, Talent Mobility, Equity, Compensation, Exits etc