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Traxtech

Global Support Specialist

Cebu City, Cebu

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hirly's read of this role

Role family
Supply chain
Seniority
Mid level
Country
PH
Work mode
On-site / unstated
First seen by hirly
9 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Trax Inc. provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over 1 billion logistics transactions from all industries, modes, and countries. Trax operates on a global scale with offices in the U.S., Latin America, Asia and Europe.

The Responsibilities:

Provide first level contact to customer and carrier requesting assistance through email, ticket or over the phone.

Perform first level analysis of issue or request and determine if resolution can be provided within Global Support team.

Process request or provide resolution to issue within Global Support Services scope.

Triage ticket or email to Functional team owner, monitor progress up to ticket closure within SLA.

Manage tickets received through Help Center, regularly monitor, follow-up aging open customer tickets and provide latest update.

Document workflows, Help Desk operating procedures.

Create manual customer and LSP reports as required.

Perform prepayment processing on selected customers.

Acts as an advocate for continuous improvement, identifying opportunities and efficiencies.

The Qualifications:

College graduate of Bachelor’s degree in Computer Science, Information Technology, Industrial Engineering, Computer Engineering or other related fields

1-2 years Work experience in a similar role

Excellent analytical, interpersonal and communications skills; must be able to articulate a response to a caller in limited amount of time.

Proficient in MS Office (Advance knowledge in MS Excel and MS PowerPoint), Knowledgeable with Jira is a plus

Excellent attention to details and can work in a fast-paced environment

Candidate must be willing to work on either day or mid shift

Ability to collaborate and work well in a team

Fast learner and able to work with minimum supervision

Willing to be assigned in the NIGHT shift (9:00 PM - 6:00 AM, PH time)

Original posting on Traxtech's site ↗

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