Hardware Support Technician I

What this Job Entails:

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope:

Follows established procedures on routine work

Requires detailed instructions

Your Roles and Responsibilities:

Assist with inventory and asset management including receipt and disposition of hardware

Document all defects of pre-mass production hardware and/or software

Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

Assist with servo flashing, firmware upgrade, flashing unsigned images

Helps in resolving support tickets on device issues

Help provide technical support during events (travel often required)

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

IT savvy and interested in new technologies

Knowledgeable about inventory, and comfortable in an IT inventory environment

Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

Excellent communicator in both written and verbal English

Ability to work in a team

Ability to excel in a fast paced work environment.

Ability to learn new things and adapt to a changing environment quickly

Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications:

Data experience

Excel experience

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers