House Keeping Lead

Job Summary-

Responsible for cleaning, servicing, and setting up guest rooms, meeting

spaces, restrooms, buildings, and staff offices with excellence, while also providing leadership and

support to the housekeeping team. This role helps ensure operations run smoothly and that all

spaces meet Forest Home’s standards with the highest internal and external service in mind.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operations & Facility Readiness

Leads daily cleaning operations for cabins, meeting spaces, and common areas

Coordinate room turnovers, mid-week refreshes, and seasonal transitions

Ensure all spaces meet Forest Home cleanliness and guest-ready standards

Monitor inventory levels of linens, supplies, and cleaning materials

Cleaning & Maintenance Support

Perform and support routine cleaning, including floors, restrooms, and high-touch areas

Ensure proper use and care of cleaning equipment, vacuums, and supplies

Identify and report maintenance or repair needs in a timely manner

Assist with set up as needed to support facility readiness

Leadership & Team Coordination

Lead and support housekeeping staff in daily operations

Assign, prioritize, and monitor cleaning tasks to ensure timely completion

Provide training, guidance, and quality checks on completed work

Support high-demand turnover days and urgent operational needs

Communication, Safety & Support

Report cleaning progress, concerns, and facility needs through proper channels

Communicate clearly with supervisors and other departments regarding room status and priorities

Ensure safe work practices and proper use of cleaning chemicals and equipment

Maintain organized workspaces, storage areas, and supply rooms

Provide excellent customer service to guests and staff

Support staff spiritual life activities and perform other duties as assigned

EDUCATION and/or EXPERIENCE REQUIRED:

High school diploma or equivalent

1-2+ year experience in housekeeping preferred.

Previous leadership or team lead experience preferred.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Uphold and support the Mission, Vision, and Core Values of Forest Home

Demonstrate a growing faith, including the ability to pray with and for others; actively participate in staff spiritual life

Maintain a professional attitude through performance, appearance, and demeanor

Strong customer service skills with the ability to serve with integrity and alignment to organizational standards

Self-starter with strong work ethic and ability to perform high-quality work

Strong problem-solving, communication, and organizational skills

Ability to lead with accountability and support while working both independently and as part of a team

Regular, reliable attendance and ability to work flexible hours, including weekends and evenings

Ability to lift up to 50 lbs regularly

Valid driver’s license with the ability to safely operate company vehicles and maintain reliable transportation in all types of weather conditions.

Signed statement of faith

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, sit, and requires sufficient hand, arm, and finger dexterity to operate office machines. Requires mild physical work; some lifting, pushing, or pulling of objects over 50 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times.

FOREST HOME EMPLOYMENT STATEMENT: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of Forest Home’s at-will employment, duties, and responsibilities are subject to the Forest Home Employee Handbook.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of Forest Home not to discriminate on the basis of race, color, national origin, sex, age or disability in admission and access to, or treatment or employment in its program or activities, as required by section 504 of the Rehabilitation Act of 1973, as amended, the American with Disabilities Act, as amended (to the extent applicable to the Ministry), Title IX of the Educational Amendments of 1972, as amended, Title VII of the Civil Rights Act of 1964, as amended, and the Age Discrimination Act of 1975, as amended, and their implementing regulations. As a religious institution, Forest Home is permitted and reserves the right to prefer employees or prospective employees on the basis of religion.

FOREST HOME CORE VALUES

Surrender to Christ (Romans 12:1-2)

Abide with the Lord daily through study of His Word and prayer

Surrender to the Lord daily through obedience to His Word

Worship the Lord with the Forest Home Community

Commit to grow in your faith through regular attendance at a local church

Prioritize God, Family, and Work appropriately

Be prepared to share your testimony with staff or guests

Walk in Biblical purity (1 Timothy 4:12) by rejecting one’s sinful nature

Love (I Corinthians 13)

Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22)

Be respectful to others

Demonstrate compassion

Serve (Philippians 2:3-11)

Give generously to God and others through time, talent and treasure

Seek to put others’ needs above your own

Demonstrate humility in both spirit and deed

Actively look for ways to serve

Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27)

Show loyalty to others, even when they are not present

Do the right thing, even when others are not present

Extend trust and seek to believe the best in others

Ask for forgiveness quickly when necessary

Be truthful and transparent with others

Strive for Excellence (Colossians 3:23-24)

Demonstrate accountability with time and resources

Request and receive training

Desire to improve, and challenge others to do the same

Commit to exceeding guest expectations

Refuse mediocrity

Engage in Community (I Thessalonians 5:11-13)

Seek first to understand before being understood

Communicate clearly, empathetically and respectfully

Work through conflict Biblically (Matthew 18-15-17)

Participate in intentional and purposeful community activities

Partner with teammates for the goal of unity and team effectiveness

Play and appreciate “campy” fun

Faithfully pray for one another

Innovate (Ephesians 3:20-21)

Dream Big

Proactively seek solutions

Think outside the box

Dream, plan and execute new ideas

Acknowledge and trust that all things are possible through Jesus Christ our Lord