HVAC Retail Service Manager

Description

Position Overview: The HVAC Service Manager is responsible for overseeing and managing all aspects of our HVAC Service department. This role involves leading a team of service technicians, ensuring project timelines and budgets are met, and maintaining high quality standards.

Key Responsibilities:

Leading and managing the service department: This includes hiring, training, supervising, and evaluating HVAC technicians.

Customer service excellence: Ensuring exceptional customer service, handling inquiries, and resolving complaints in a professional and timely manner.

Technical support: Providing technical guidance and support to technicians, assisting with complex service calls and troubleshooting.

Quality control and safety: Monitoring service metrics, conducting inspections, and ensuring compliance with all safety regulations and quality standards.

Sales and profitability: Driving profitability, generating sales leads, promoting maintenance agreements, and assisting with developing and managing the service department budget.

Communication: Maintaining effective communication with customers, technicians, dispatch, vendors, suppliers, and management to ensure accurate information flow and customer satisfaction.

Project management: Planning, scheduling, budgeting, and overseeing all aspects of HVAC installations, repairs, and maintenance projects.

Requirements

Proven experience in HVAC installation and management.

Strong leadership and team management skills.

Knowledge of HVAC systems and equipment.

Ability to read and interpret blueprints and schematics.

Strong organizational and time management skills.

Excellent communication and interpersonal skills.

Problem-solving and decision-making abilities.