HVAC Service Manager

Sierra is growing our Tech Generated Lead (TGL) team and needs a leader to run it. Internally we call it the Silo team. These technicians handle service and maintenance calls on aging systems. When a repair no longer makes sense for the homeowner, they turn the call over to a replacement conversation.

You'll own that team's results. That means coaching techs in the field, tightening the handoff to our Comfort Advisors, and growing the number of turned-over calls that close as sold jobs. If you've run a tech turnover or lead-generation program and you like being measured on numbers, this role is built for you.

In Las Vegas, air conditioning isn't optional. Our techs work year-round, and so does this team.

What you'll do

Lead, coach, and hold accountable a team of TGL (Silo) Technicians

Track and improve team KPIs: TGLs generated, close rate on TGLs, average ticket, and maintenance agreement sales

Ride along with technicians to coach diagnostics, homeowner conversations, and photo documentation

Set clear criteria for when a call should be turned over, and make sure techs apply them consistently

Work with Comfort Advisors and Dispatch so TGLs are handed off quickly and nothing falls through

Run daily huddles and weekly one-on-ones, and report team results to the General Manager

Interview, hire, and onboard new technicians with the Recruiting team

Uphold safety standards, company policies, and a strong customer experience on every call

What you bring

Required

3+ years of residential HVAC experience, including at least 1 year leading or training technicians

Strong residential HVAC diagnostic knowledge, enough to coach techs on the call

A track record of hitting performance numbers (sales, turnover, close rate, or average ticket)

Valid driver's license and an acceptable driving record

Preferred

Experience running a tech turnover, lead-generation, or replacement sales program

Field service software experience (ServiceTitan or similar)

Experience with performance-based or commission pay plans

Pay and benefits

Base salary: $65,000 – $80,000 per year , based on experience and qualifications. The role also earns a team performance bonus tied to TGL team results. At target performance, expected total annual earnings are $110,000 – $150,000. Bonus pay is not guaranteed and depends on team and individual performance under the current bonus plan.

Medical, dental, and vision insurance

401(k)

Paid time off

Company vehicle

Ongoing leadership and sales training

A path into senior operations leadership as the department grows

Working conditions

This role splits time between the office and customer homes across the Las Vegas valley. Field work includes summer heat above 100°F, attics, and rooftops. It also means lifting and carrying up to 50 lbs, climbing ladders, and kneeling or crouching in tight spaces.