ICS Inside Sales Representative

Inside Sales Representative

JOB TITLE: Inside Sales Representative

DEPARTMENT: Sales

SUPERVISOR: Senior Account Manager

About Us

ICS is a manufacturer of custom cables, harnesses, electro-mechanical assemblies and industrial panels. We are a turn-key supplier that enable sophisticated engineering and manufacturing.

We offer a suite of services from consultation to selection of components, manufacturing, document and test a broad range of custom interconnect products. Our differentiator, in this very competitive business, is engineering support. We provide years of technical and manufacturing engineering experience coupled with a passion for helping customers “get it right”.

Why ICS? In today’s world, sophisticated customers can demand high quality, 100% on-time deliveries, flexible inventory control programs, continuous improvement and very aggressive pricing. ICS has consistently proven it can meet each of those criteria and be very successful. To further strengthen our competitive position, we offer superb engineering assistance. We will make available years of engineering experience and expertise at every step of the product development cycle that is desired. Product engineering, component selection, testing procedures and fixture development are all areas we excel in. We can shorten your time to market, reduce engineering changes, and reduce your product development costs.

Position Summary

The Inside Sales Representative is responsible for meeting and exceeding overall sales objectives while ensuring a high level of customer service when promoting ICS products and strategic initiatives. This individual contributor role interacts with potential, new, and existing Original Equipment Manufacturers (OEM).

General Job Description

Planning

Main point of contact for all sales, quote, and transactional requests from prospects or clients

Create territory & specific account plans to achieve strategic sales objectives

Understand end-user market trends and industry best practices; utilize relevant value propositions to those end markets

Report industry trends, competitive pricing and intelligence, and customer feedback to management

Develop, build, and nurture trusting relationships with customers and internal resources

Prospecting

Prospect for, cold call, and qualify new OEM leads

Expand sales pipeline and manage sales funnel throughout the sales cycle

Perform product demonstrations via phone, video conference, and occasion customer visit

Owns, qualifies, and develops opportunities passed from marketing, outside sales, and national accounts

Selling

Learn all ICS products; gain proficiency in utilizing ICS Product catalog

Articulate key features and benefits of ICS products, provide verbal demonstrations, and describe value

proposition and total cost of ownership scenarios

Prepares, generates, and follows up on verbal or written quotations to secure orders or determine reason for loss of order

Increases orders by suggesting related items, identifying new applications, explaining features and benefits, and review of customer's buying history

Obtains orders, verifies and enters items, transfers orders to fulfillment, monitors stock-outs and expected delivery dates

Key Competencies

Excellent communication skills, both written and verbal

Detailed organization skills. Willingness to listen, learn, and apply knowledge to dynamic situations

Effectively use company CRM (Salesforce), ERP (Epicor), and other business systems daily

Collaborate with necessary internal resources to meet customer expectations; act as a liaison between internal product teams and prospects/clients

Reviews open customer order reports and acts on open items, including those items that may be at risk in meeting customer's promised delivery date

Routinely attend training sessions and team meetings

Minimum Qualifications

3+ years sales experience, preferably in an Industrial or Manufacturing setting ▪ Proven track record of meeting and exceeding sales objectives

Strong communication, organizational and time management skills

Independent self-starter with a hunter mentality

Ability to listen, adapt, and overcome objections

Ability to embrace change in a fast-paced environment

Bachelor’s degree in business, industrial distribution, engineering/technology or related degree from an accredited school preferred

Previous Industrial Automation, Cable, or Component sales experience preferred

Familiarity using Salesforce and/or Epicor preferred

Target Range: $20-$25