Information Technology Specialist (Systems Analyst)

Summary

Joining the Mitigation Directorate within FEMA's Office of Resilience offers an exciting opportunity to become part of a team that builds and delivers creative solutions to empower communities to become more resilient and adaptable to intensifying hazards to reduce disaster suffering.

Duties

What will I do in this position if hired? In this position, you will serve as an Information Technology Specialist. Typical assignments include: Analyze legacy systems and current-state processes to identify capability gaps, technical debt, inefficiencies, risks, and modernization opportunities. Gather, analyze, and document business and technical requirements from stakeholders, users, program offices, and technical teams. Develop system analysis artifacts, such as use cases, workflows, process maps, data flows, interface requirements, functional specifications, and system design inputs. Evaluate modernization options and proposed IT solutions for feasibility, scalability, security, interoperability, performance, cost-effectiveness, and mission alignment. Support target-state solution design by translating business needs into clear technical requirements, system specifications, and implementation considerations. Coordinate with developers, architects, cybersecurity teams, data specialists, vendors, and program managers to ensure modernization requirements are understood and implemented. Identify risks, dependencies, constraints, and impacts related to system modernization, including data migration, integration, user adoption, testing, and operational continuity. Support testing and validation activities, including developing test scenarios, reviewing test results, supporting user acceptance testing, and verifying requirements traceability. Prepare technical documentation and briefings to communicate analysis findings, modernization recommendations, system impacts, and implementation status to stakeholders. Monitor system performance and user feedback after implementation to assess whether modernization outcomes improve functionality, reliability, usability, security, and mission support. What else do I need to know? At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

Qualifications

You must have IT-related experience demonstrating each of the competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. AND in addition to meeting the above competencies, you must also meet the specialized experience and time in grade for the General Schedule (GS) listed below in order to be found qualified for the position. Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service. The qualification requirements listed below must be met by the closing date of this announcement. To qualify for this position at the GS-14 level, you must possess one full year of specialized experience equivalent to at least the GS-13 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following: Performing systems analysis for IT systems (ie. requirements analysis, legacy system assessment, business process analysis, solution evaluation, technical documentation, stakeholder coordination, testing support); AND Making recommendations for system modernization or improved system performance. Please read the following important information to ensure we have everything we need to consider your application: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Please limit your resume to two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience. Are you qualifying based on your work experience? Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, it must contain the following information organized by experience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and relat