Inside Sales Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Position Summary

The Inside Sales Representative (ISR) is responsible for driving revenue growth by managing inbound and outbound sales activities, supporting field sales teams, and delivering exceptional customer service. This role serves as a critical point of contact for customers, providing equipment rental solutions, pricing, availability, and coordination to ensure a seamless customer experience.

The ISR reports to the regional sales manager and partners closely with outside sales, operations, and branch teams to maximize fleet utilization and achieve revenue and profitability targets.

Key Responsibilities

Sales & Revenue Growth

Respond to inbound customer inquiries via phone, email, and digital channels regarding equipment, availability, and pricing

Generate quotes and convert opportunities into confirmed rental contracts

Proactively identify and pursue sales opportunities through outbound calls, bid tools, follow-ups, and account development

Support strategic growth initiatives within assigned territories, industries, or business units

Upsell and cross-sell specialty products, services, and value-added solutions

Customer Relationship Management

Build and maintain strong relationships with new and existing customers

Act as a trusted advisor by understanding customer needs and recommending appropriate rental solutions

Ensure high levels of customer satisfaction through responsiveness and issue resolution

Maintain accurate customer records and activity in Salesforce

Operational Coordination

Collaborate with branch operations, logistics, and field teams to ensure timely delivery and pickup of equipment

Resolve order issues, billing discrepancies, and service concerns efficiently

Ensure compliance with company policies, safety standards, and contract requirements

Support to Field Sales

Partner with Outside Sales Representatives (OSRs) to support key accounts and project-based opportunities

Prepare quotes, contracts, and supporting documentation for large or complex deals

Assist with pipeline management, reporting, and sales tracking

Help drive territory coverage and customer engagement between field visits

Qualifications & Requirements

Education & Experience

Bachelor’s degree in Business , Sales, Marketing, or related field (preferred), or equivalent experience

2–5 years of inside sales, customer service, or equipment rental industry experience

Experience in construction, industrial, or specialty rental environment is a plus

Skills & Competencies

Strong sales acumen with proven ability to close and grow business

Excellent communication skills (phone, email, and interpersonal)

Customer-focused mindset with strong problem-solving abilities

Ability to multitask and manage competing priorities in a fast-paced environment

Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office

Detail-oriented with strong organizational skills

Key Performance Indicators (KPIs)

Revenue growth and rental volume

Quote-to-order conversion rate

Salesforce Accuracy

Customer retention and satisfaction

Call activity and outbound prospecting metrics

Fleet utilization and margin contribution

Work Environment

Primarily office-based role within a branch or remote

Frequent communication with internal teams and customers

May require occasional extended hours to support customer needs

Core Responsibilities

Answer incoming calls, emails, and web requests

Maintain ongoing contact with repeat and B /B+ customers

Process Book & Bill Opportunities

Fully utilize Sales Force/Deal Manager for all sales processes/opportunities

Partner with OSR’s to :

Manage A accounts and schedule appointments for new/follow-up visits

Prospect and provide leads/Bid schedule s information

Utilize Construction Network Platforms to identify sale opportunities

Track opportunities and support submission/completion of sales tasks/paperwork

Qualify inbound leads

Act as the day-to-day contact when outside reps are in the field

Build relationships with contractors, buyers, and procurement teams

Support A/R efforts for both A & B Customers

Follow up on quotes and past rentals

Quote equipment/products and confirm availability

Apply discounts, contract pricing, and promotions within guidelines

Create rental contracts, orders, and reservations

Modify or cancel bookings as needed

Match customer needs to available fleet

Recommend alternatives when inventory is tight

Upsell add-ons (attachments, services, delivery, protection plans)

Cross-sell related products or services

Equipment rental : add fuel, damage waiver, delivery, accessories

Goals:

Assist with maintaining compliance for sales/revenue process

T urn opportunities into orders

Keep customers engaged daily

Coordinate with operations

Remove friction from the sales process

The estimated hourly rate for this role is $35.00/hr - $41.00/hr

#LI-NP1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation