Intake Coordinator - RN

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

SUMMARY

This position collaborates with referral sources to coordinate the initiation of admission into the hospice program. Coordinates patient referral and identifies hospice appropriateness with documentation of terminal eligibility criteria. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships with referral sources to increase access to hospice services. Complies with all agency policies and legal rules and regulations.

KEY RESPONSIBILITIES

Collaborates with a variety of referral sources to coordinate the transition from care from a facility or office into the hospice program

Collaborates with attending physicians /medical directors to obtain the certification of terminal illness

Collaborates with hospice leadership team as well as field staff to ensure smooth transition into the hospice program

Obtains appropriate physician orders both written and verbal for initiation of care into the hospice program

Obtains order verification and approval as required by regulation and/or policy

Updates physicians and referral sources of changing needs of patients prior to discharge

Notifies scheduling of patient needs; allowing for admission into the hospice program

Participates in problem resolution as needed

Assists agency staff, referral source, physician, and the patient in establishing a plan of care for the patient prior to admission to the hospice program

Orders medical supplies and durable medical equipment as needed to facilitate the transition to home

Maintains contact with community referral sources to provide education and build relationships

Develops and maintains relationships with acute care facilities, physician offices, skilled nursing facilities, long term care, rehab facilities to enhance referrals through phone, e-mail or in-person contact as appropriate

Follows and coordinates care on active community patients who are admitted to a facility and return to home

Documents accurate and complete patient information in a timely manner per policies and procedures

Demonstrates financial prudence by minimizing waste of supplies, materials and time

Adheres to productivity standards as set forth by the Company

Demonstrates behaviors consistent with the service excellence standards set forth by the Company

Other duties as assigned

QUALIFICATIONS

Two years of hospice experience with 1 year as an RN Case Manager preferred

Knowledge of Hospice Conditions of Participation

Preferred competency with technology including but not limited to Microsoft Office, HCHB, Epic, and other Healthcare portals

Knowledge of Medicare/Medicaid Regulations

Demonstrates honesty; keeps commitments; behaves in a consistent manner

Maintains confidentiality of all patient information

Requires interpersonal skills sufficient to interact effectively with patients, their families, interdisciplinary caregivers, peers, subordinates, and supervisors

Experience with coordinating or managing discharge planning preferred

Skilled in communication and time-management techniques

Detail oriented with ability to oversee multiple responsibilities and ability to prioritize responsibilities

EDUCATION AND CREDENTIALS

Registered Nurse with current license in the state of Ohio

Valid Driver’s license and proof of insurance required

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.