Investigator / Enquêteur.euse

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About the College of Immigration and Citizenship Consultants (the College)

The College is the authority mandated by the Government of Canada to regulate the practice of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the College of Immigration and Citizenship Consultants Act (Canada). The College sets and enforces the licensing, education and ethical standards of the profession in the public interest.

Industry Self-Regulatory Organization (SRO)

JOB TITLE: Investigator

Department: Professional Conduct

Reports to: Supervisor, Investigations

Language Requirement: Bilingual Non-Imperative

Location: Canada

Classification: 12-month contract

Why join us?

Do you want to be part of a team that strives to enhance and uphold Canada’s immigration and citizenship consulting profession? If you share our passion and purpose, please consider applying for the opportunity below to become part of a team that makes a difference.

How will this role support our team?

The incumbent investigates complaints of professional misconduct in an unbiased and professional manner while ensuring transparency, efficiency, and public protection.

Responsibilities Include (but are not limited to)

Review complaints to assess risk and identify potential conduct issues relating to the College’s Code of Conduct, By-laws, and legislation

Investigate complaints and allegations of professional misconduct

Collect, interpret, document, and preserve relevant information and evidence. This can include obtaining and executing production orders, subpoenas, and warrants

Conduct interviews with complainants, witnesses, and licenses to assist counsel, the Complaint Committee and Discipline Committee in determining the facts of the case

Liaise with other stakeholders including the public, counsel, Tribunal members and enforcement agencies to gather additional information

Liaise with licensees and their counsel to obtain client files, documents and communications that are relevant to an investigation

Prepare the Final Investigation Report (using the applicable template) for submission to the appropriate team members or committee

Provide support for the hearings process by preparing and reviewing documentation for hearings and testifying at disciplinary hearings, as necessary

Collaborate with other staff to identify trends and patterns requiring further investigation (e.g., fraudulent schemes and repeat offenders)

This role will support our team by providing

Critical thinking and analytical skills to analyze and draw conclusions about evidence

Time management and organizational skills to manage and prioritize competing priorities and deadlines

Organizational skills to keep track of deadlines and a high volume of case documents and materials

Flexibility to work in a fast-paced changing environment as a collaborative team player who demonstrates initiative

Interpersonal and stakeholder relationship management skills to de-escalate and interact professionally and respectfully with stakeholders (licensees, witnesses etc.) who are often stressed, upset or angry about their case

Written and verbal communication skills to prepare case materials (e.g., complaint report, interview summaries, affidavits), testify at disciplinary hearings and to communicate with parties diplomatically and respectfully, many of whom have language barriers

Attention to detail to ensure accuracy and completeness of review and documents/materials

Tact and discretion to work on confidential and sensitive matters

Required Education and Experience

College Diploma in a related field such as business, risk, immigration, investigations, law or law enforcement, plus additional training or certification in a related discipline (e.g., fraud, investigation)

3-5 years of experience working in an investigative capacity in a regulatory or enforcement agency

Knowledge of investigative processes, evidentiary rules and assessment, interview techniques, cyber investigations, and methodologies

Knowledge of legal and administrative law principles such as procedural fairness, confidentiality, privacy, human rights, and evidence law. Ability to acquire knowledge of the College Act , regulations, By-laws, and Code of Professional Conduct

Knowledge of office/administrative software

What We Offer

The College hires and onboards 100% remotely

The opportunity to protect the public interest within the immigration and citizenship sector

A culture of transparency, where team members are involved in important conversations

Full health benefits from day one for you and your family

Access to the Employee and Family Assistance program

How to Apply

Click here to upload your resume and brief cover letter indicating why you feel you are fit for this role.

Your personal information is collected and used by the College when you apply for employment with the College. Please read the College’s Privacy Notice for more information regarding its privacy practices.

The College is an equal opportunity employer. We welcome applications from persons legally entitled to work in Canada, who represent the diversity of our nation, and whose qualifications meet the skills and experiences we seek. We are committed to providing equal opportunities to all candidates and to meeting the needs of people with disabilities. Should you be contacted regarding an employment opportunity and require an accommodation for a disability, we will be pleased to work with you to identify how we can best support you through this process.

The successful candidate will be required to undergo a criminal background check.

While we thank all applicants for their interest, only those identified for further consideration will be contacted.

Ce poste est affiché en français sur notre site Web à https://college-ic.ca/quoi-de-neuf/carrieres .

À propos du Collège des consultants en immigration et en citoyenneté (le Collège)

Le Collège est l’autorité mandatée par le gouvernement du Canada pour réglementer la pratique des consultants réglementés en immigration canadienne (CRIC) et des conseillers réglementés en immigration pour étudiants étrangers (CRIEE). Son rôle et ses pouvoirs sont établis dans la Loi sur le Collège des consultants en immigration et en citoyenneté (Canada). Le Collège établit les normes de la profession en matière de délivrance de permis, de formation et d’éthique et veille à leur application dans l’intérêt public.

Secteur Organisme d’autoréglementation (OAR)

TITRE DU POSTE : Enquêteur ou enquêteuse

Service : Conduite professionnelle

Supérieur immédiat : Superviseur·e, enquêtes

Exigences linguistiques : Bilinguisme non essentiel

Lieu : Canada

Classification : Poste contractuel de 12 mois

Pourquoi vous joindre à nous?

Souhaitez-vous faire partie d’une équipe qui a à cœur de renforcer et de soutenir la profession de consultant en immigration et en citoyenneté? Si vous partagez notre passion et notre objectif, posez votre candidature ci-dessous pour vous joindre à une équipe qui apporte une contribution importante.

De quelle façon ce rôle soutiendra-t-il notre équipe?

Le titulaire du poste fait enquête sur les plaintes pour manquement professionnel d’une manière impartiale et professionnelle tout en assurant la transparence et l’efficience du processus, ainsi que la protection du public.

Les responsabilités comprennent les éléments suivants (sans toutefois s’y limiter)

Examiner les plaintes afin d’évaluer les risques et cerner les problèmes potentiels liés à la conduite en vertu du Code de déontologie du Collège, du Règlement administratif et de la loi.

Enquêter sur les plaintes et allégations relatives au manquement professionnel.

Recueillir, interpréter, documenter et conserver les renseignements et les élém