IT Support Specialist (f/m/d)

Mission Brief

As an IT Support Specialist , you will provide Level 1 and Level 2 technical support to internal and external users , ensuring minimal disruption to daily operations . This role involves troubleshooting hardware , software , and network issues , managing user accounts , supporting enterprise applications , and contributing to IT projects and documentation . You will collaborate closely with IT, cybersecurity , procurement , and infrastructure teams to maintain a secure and efficient IT environment .

Your role in our Space Mission

Serve as the first point of contact for technical support via phone, email, Teams, remote desktop, and ticketing systems (e.g., Jira)

Monitor and resolve service tickets efficiently; escalate complex issues and follow up to ensure resolution

Provide technical assistance for laptops, desktops, docking stations, mobile phones, tablets, and printers

Install, configure, and maintain desktops, laptops, printers, and peripherals

Maintain IT equipment inventory and oversee hardware allocation and returns

Conduct basic troubleshooting for LAN/Wi-Fi, VPN (Netskope), DNS/DHCP

Onsite IT support in build up of IT-Infrastructure for new offices or launch facilities

Document incidents, troubleshooting steps, and resolutions in Jira and Confluence

What you´ll need to thrive...

At least 3 years of experience working in a corporate IT environment

Proficient in managing Windows environments, Microsoft Office 365 applications, and Microsoft 365 administration

Skilled in the management of ticketing systems

You possess strong competencies in hardware and software setup

You are familiar with scripting languages such as Python and PowerShell

Self-organized working method and good communication skills

Fluent in English

• Join a team where IT support is recognized as a critical service, user experience is a priority, and problem-solving is at the heart of everything we do.
• We´re looking for specialists who are excited by ownership, motivated by technical excellence, and driven to deliver reliable support to users every day. Don´t worry if your experience doesn´t match every single qualification.
• If you´re excited about the opportunity, we encourage you to apply. We´d love to learn how your skills, ideas, and perspectives could help us continue to evolve and innovate.

Benefits

Employee Participation Program: Share in our success through our virtual company share program

30 days of vacation: Enjoy the days off to relax and recharge

Company pension plan: Secure your future with our company pension plan, featuring a 20% employer contribution after the probation period

Subsidised lunch: Stay energised with delicious, subsidised lunches every day

Flexible mobility budget : Travel your way with a choice between a fully financed Deutschlandticket, JobRad bicycle leasing, FINN JobAuto, or a fuel allowance

Rental clothing with laundry service: Enjoy hassle-free workwear with our convenient rental clothing and laundry service

Sport Clubs membership: Stay fit with our sponsored sports club memberships (EGYM Wellpass)

Individual learning allowance: Grow your skills with an individual learning budget granted after the probation period

Childcare allowance: Receive a childcare allowance for your non-school-age children

And Much More! Discover additional perks and benefits when you join our team.

Who we are

We are Isar Aerospace and we are at the forefront of New Space building a modern space business to enable faster, better and cheaper access to space.

Our mission is to help democratise space and use it for good in order to improve life on Earth now and for the future generations.

We are a fast-growing company aiming to provide sustainable and environmentally friendly launch solutions for small and medium-sized satellites and constellations into Low Earth Orbit. The company is privately funded by world-leading technology investors with strong commitment and support and our team is made of driven and talented people with a real passion for space innovation.

We're making rockets in a way that hasn't been done before disrupting a traditional industry. If you are up for the challenge, want to work on cutting-edge projects and be part of a team changing the world for better, come, join us and launch your career!

Want to find out more about us?

Visit www.isaraerospace.com

• Data Protection
• We process your personal data for the purpose of managing the recruitment process and assessing your application. For detailed information on how your data is processed, including your rights, please refer to our Privacy Policy .

• Disclaimer
• Isar Aerospace SE is an equal-opportunity employer committed to fairness and inclusivity. We do not prioritize any specific religion, gender, nationality, or background. Due to security clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process. All qualified applicants are encouraged to apply.