IT Support Technician

Job Summary:

We are looking for an IT Support Technician to help our customers and internal employees with our unique Design Access Program (DAP) software. The IT Service Support Technician will represent XPEL as an expert assisting our customers (sometimes on site in Europe) with setting up, installing, operating and troubleshooting the cutter. Of course, you will be trained in the role, as DAP software is our own software.

Assist with the installation, operation, and troubleshooting of cutters

Provide training for end users on basic use and functionality of plotter, XPEL DAP software, and other common applications

Documenting the troubleshooting steps with the plotter

Collaborate with the XPEL DAP team to conduct software testing prior to customer updates

Provide troubleshooting support through chat room communication and training sessions

Provide technical support for: hardware (laptops, tablets, printers, plotters, and mobile phones) and software (MS Office, XPEL DAP software, TeamViewer, MS Edge, and other programs)

Create and delete new Active Directory accounts

Create and delete new O365 accounts

Managing permissions in Active Directory

Managing software licenses

IT procurement for laptops, docking stations, keyboards, mice, printers and software

Manage access control system

Ensuring clear communication with customers and team members to ensure that all issues are resolved thoroughly, with a focus on customer satisfaction

Follow consistently documented processes and procedures

Create in-depth solution documentation based on XPEL procedures

Participate in pre-release testing for new products if necessary

This is what you bring with you:

• •IT education (MBO-level)
• •Minimum of 4 years of experience in Helpdesk Support Tier 1 hardware and software
• •At least 2 years of experience with O365.
• •At least 3 years of experience with Windows 10 and 11
• •Maintenance experience with plotters is a plus
• •A positive and respectful attitude
• •Experience working in a global IT environment
• •Availability to travel
• •Strong teamwork and communication skills

Minimum knowledge and skills:

• •You are solution-oriented, organized and motivated and you can work well independently and in a team
• •You have good written and verbal communication skills
• •In addition, you also have good critical thinking and problem-solving skills
• •You speak Dutch and English (Spanish or French is a plus).

Salary range:

36.300 - 38.378 Euro annual

In addition to the salary, this role includes a bonus opportunity.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.