Junior Solutions Analyst

Overview

Black Canyon Consulting (BCC) is searching for a Junior Solutions Analyst to support business process analysis, workflow documentation, and process improvement activities. The Junior Solutions Analyst will work with experienced analysts, technical teams, and organizational stakeholders to document existing processes, identify opportunities for improvement, and support the development of clear and effective future-state workflows.

Job Description

The Junior Solutions Analyst will provide analytical and process-support services while working under the guidance of more experienced team members. This position will assist with gathering operational information, documenting current-state workflows, identifying process steps and handoffs, and organizing findings into clear and usable process documentation.

The Junior Solutions Analyst will also support development of future-state workflows, SOPs, diagrams, templates, and job aids and assist with pilot testing and collection of stakeholder feedback.

Required Skills

3+ years of relevant professional experience

Experience supporting business analysis, process improvement, workflow documentation, or related activities

Experience gathering and documenting business or operational requirements

Ability to document current-state (“as-is”) processes and workflows

Ability to identify process steps, handoffs, bottlenecks, and dependencies

Experience creating or supporting development of process maps, workflow diagrams, or similar documentation

Strong written and verbal communication skills

Strong analytical, organizational, and problem-solving skills

Ability to organize information and produce clear documentation

Ability to work collaboratively with analysts, technical teams, and organizational stakeholders

Ability to follow established policies, procedures, internal controls, and documentation standards

Desired Skills

Experience participating in stakeholder interviews or discovery sessions

Experience creating SOPs, templates, workflow charts, or job aids

Exposure to business process improvement or workflow redesign initiatives

Experience collecting and organizing user or stakeholder feedback

Experience supporting pilot testing or implementation activities

Familiarity with workflow automation or digital process improvement concepts

Experience working in a federal government or regulated environment

Job Responsibilities

Assist with reviews of existing business processes and workflows

Gather operational information from stakeholders and available documentation

Support stakeholder discovery workshops and process review sessions

Document current-state (“as-is”) process steps, handoffs, decision points, and bottlenecks

Organize process findings into clear baseline documentation

Assist with development of future-state (“to-be”) workflow components

Document requirements for process improvements

Identify opportunities for process simplification or clarification

Prepare draft process diagrams, workflow charts, and templates

Support creation and maintenance of SOPs and job aids

Assist with pilot testing activities

Collect and organize user feedback and testing observations

Track requested updates and process refinements

Support preparation of revised documentation following testing or stakeholder review

Collaborate with senior analysts and technical team members

Ensure work follows applicable policies, internal controls, and federal requirements

Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.

If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!