Key Account Manager Associate - Key Account Manager Principal

Job Posting End Date

11-06-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for the retention, expansion, and overall satisfaction of identified strategically key managed account customers. This position requires a mindset which includes an Economic and Business Development focus and approach to Customer Experience. Responsible for proactively managing and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, and building long-term business relationships / partnerships with executive level decision makers. This position will interface with engineers, account managers and representatives within the Customer Services group, the Energy Efficiency group, the Economic Development group and various departments within the operating company and as necessary with the Corporate National Account organization to meet stated goals and objectives.

Job Description

What You’ll Do:

Key Account Manager Assoc

• •Establishes and maintains high-level relationships with key decision makers within assigned key strategic account organizations entities.
• •Is responsible for the retention, expansion, and overall satisfaction of that client base. Provides a 'single point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.
• •Proactively manage and be ultimately responsible for the development and successful implementation of established programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with customer decision makers, new service issues, and various account management initiatives.
• •Interface with engineers, the Energy Efficiency group, the Economic Development group and various AEP and operating company business units to meet stated goals and objectives.
• •Markets a variety of products and services to OPCO customers in various identified industry segments. Works with the support of manager, with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.
• •Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts. Promotes and supports operating company energy conversion programs with assigned key accounts.

Key Account Manager

• •Establishes and maintains high-level relationships with key decision makers within assigned customer organization. Is responsible for the retention, expansion, and overall satisfaction of the assigned client base.
• •Provides a 'single point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.
• •Proactively manage the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives.
• •Interface with engineers, the energy efficiency group, the economic development group and various AEP and operating company business units to meet stated goals and objectives.
• •Executus strategies to market a variety of products and services to OPCO customers in various identified industry segments.
• •Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.
• •Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.
• •Promotes and supports operating company energy conversion with assigned key accounts.

Key Account Manager Senior

• •Establishes and maintains high-level relationships with key decision makers within assigned key strategic account organizations entities. Is responsible for the retention, expansion, and overall satisfaction of that client base.
• •Provides a 'single point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.
• •Proactively manage and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives.
• •Interface with engineers, the energy efficiency group, the economic development group and various AEP and operating company business units to meet stated goals and objectives.
• •Develop strategies to market a variety of products and services to OPCO customers in various identified industry segments.
• •Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.
• •Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.
• •Promotes and supports operating company energy conversion with assigned key accounts.

Key Account Manager Principal

• •Establishes and maintains high-level relationships with key decision makers of the OPCO's most complex and influential assigned strategic account customers. Is responsible for the retention, expansion, and overall satisfaction of that client base.
• •Provides a 'single point-of-contact within the AEP organization to resolve critical issues with key decision makers within the operating company.
• •Proactively manage and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives.
• •Interface with engineers, the energy efficiency group, the Economic Development group and various AEP and operating company business units to meet stated goals and objectives.
• •Develop strategies to market a variety of products and services to customers in various identified industry segments.
• •Develop a program of work to conduct marketing outreach to these customers.
• •The program of work should include prioritization of outreach, key targets for the various services and product offerings, value propositions, etc.
• •Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.
• •Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.
• •Promotes and supports operating company energy conversion programs with assigned key accounts.

Note: This position is posted at multiple grade levels and offers a range of opportunities for advancement. The minimum qualifications outlined below apply to the Key Account Manager Associate level, with increased educational, skill or experience requirements for higher level Key Account Manager Principal.

What We're Looking For:

Education requirements are listed below:

Key Account Manager Assoc

Education: Bachelor’s degree in finance, Business, Engineering, Communications or othe