Learning & Development Operations Manager

THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide.

Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team .

JOB OVERVIEW:

The Learning & Development Manager is responsible for the day-to-day operation and delivery of our learning programs, with particular ownership of the Workday Learning platform.

You’ll help create learning program designs into smooth, engaging and well-managed experiences for employees. This includes building and maintaining learning content, managing enrolment and learner audiences, coordinating program logistics, producing reporting and supporting the delivery of onboarding, leadership development, performance-cycle and skills-building initiatives.

Working closely with L&D program leads, People Partners, subject-matter experts and the Workday systems team, you’ll make sure programs are delivered effectively from initial setup through to launch, reporting and ongoing improvement.

WHAT YOU'LL DO:

• •Own the day-to-day administration of Workday Learning, including courses, programs, campaigns, audiences, enrollments and blended learning, while partnering with the Workday systems team on configuration, launches and issue resolution.
• •Maintain and improve learning content and program materials, including updating existing digital learning, facilitation guides and LMS catalogue content, and coordinating regular content reviews and archiving.
• •Produce training completion, participation and program reporting, and coordinate surveys and assessments to help measure learner engagement and support continuous improvement.
• •Coordinate the delivery of learning programs, including onboarding and in-person events, managing schedules, invitations, attendance, venues, AV, materials and other learner logistics.
• •Manage learning projects from development through launch, coordinating plans, deadlines, stakeholder and SME input, reviews, approvals, learner communications and follow-up activity.

WHAT WE'RE LOOKING FOR:

• •Strong experience administering a learning management system within a learning, development or People environment; experience with Workday Learning would be particularly useful.
• •Experience managing learner enrolments, audiences, courses or campaigns, alongside producing training completion, participation or program-effectiveness reporting.
• •Strong project and program coordination skills, with the ability to manage multiple priorities, stakeholders, deadlines and recurring operational activity with close attention to detail.
• •Clear written communication skills and confidence creating learner- and stakeholder-facing communications. Experience with e-learning authoring, survey, assessment or project-management tools would be helpful.
• •An interest in using technology to improve learning delivery. Experience with tools such as Articulate, Easygenerator, Asana or AI-assisted content-development tools, as well as exposure to leadership development, performance-cycle or in-person learning programs, would be beneficial but is not essential.

Every great sports team, band or squad is made stronger by people who bring different experiences, perspectives and strengths. Research suggests that women and people from underrepresented backgrounds are less likely to apply for a role unless they meet every requirement. We don’t expect you to tick every box so if you’re excited by the opportunity, believe you can make a difference and are ready to learn and grow with us, we’d love to hear from you.

• Base salary range: $60-70K, plus bonus potential if applicable for role.
• Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role

What We Offer:

• •Professional Development : Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
• •Generous Time Off : Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
• •Parental Leave : We provide paid parental leave to support your family during important life events.
• •Retirement Plan : 401k plan including contribution matching.
• •Healthcare : Medical, dental, vision, FSA/HSA, life and disability coverage options.
• •Ancillary : Critical illness, identity protection, pet insurance, 529 plans and more
• •Commuter Benefits : Access support for travel and commuting needs, where available

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.